Please help

Is there a phone # available for customer service that has just a little more ability to help with an issue. I created an account for my son on an iPad, now his iPad only connects to my older account. They must have been linked to same email. When contacting Help, they keep informing me the verification info is wrong. I am getting it directly from the iPad's purchase history. Considering the seriousness of account sharing, I would like to get this resolved.

Comments

SummonerNR

So if your son really has not been able to play on that new account because it keeps loading you into your older one instead, then just create ANOTHER brand new account. Make sure to use a different email address, and keep track of both the email and password you setup for the game.

Even if a device had originally been used for an earlier game account, when you start the game just go to settings and login as the new account. It will remember that you are then logged in as that account for future times of running the game (so long as you don’t Logout from within the game).

Uniblab

Thanks but it's not a new account, he was at level 38, with two 5* champs and he was playing on an account and I never made a kabam account for it. It happened after the last major update. Never had an issue, it's frustrating.

Bear3

Sadly there isn’t a phone number... they don’t want to get calls from people as you can tell from the frustration of many forum posts. Hope you are able to get this sorted though, sympathy for you and your son.

🐻

SummonerNR

If you go to Settings (in game) and Logout, it will default back to whatever game account was originally created on that device. To change that and login to another account you would do the Login (in game) providing email and password for that other account.

Not sure if you’re saying that your son's level 38 account had been always logged in for a while, and now somehow reverted back to an even older one of yours instead (in that case, sounds like he (or someone) went to settings and did Logout). If you don't remember the email/password that had been used for his level 38 account then you won’t be able to get back into that one unless you contact Kabam Support (see link in various Kabam posts up here, or from link in game Settings), and will be asked a whole bunch of questions to make sure it is really his account.

If that account was the original account for that device (no login needed), and now somehow it is automatically loading into a different account of yours, then I’d say that someone did a “Login” with that other account. In that case, just “Logout” and it will revert back to his 38 account that was the original (unregistered) account for that device. And if so, I would suggest that (once you are able to be running that one again) that you go ahead and actually create/register that account with an email/password, so that he can play on that account on other devices in the future too (by logging in on those other future devices), and to avoid such confusion again in the future too.

Uniblab

Thanks for the help