Negative balance

ElsaEternal

Just out of curiosity, what happens to units you earn while you have a negative credit balance?

ElsaEternal

Anyone?

BabyMiike

Nothing u just can't use them and if u get units they just add just like they normally would

ElsaEternal

So they're accumulating, you just can't see them?

ElsaEternal

Just curious if I should stop doing things that earn units until I get the problem fixed, or if it's worth it to keep playing so I can use them in a few days.

Unknown

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SummonerNR

?? I could be off-base here, but I thought how they described it would just affect purchasing of Unit Paks (or other offers containing Units for real money) from the Unit Store.
Sounded like you basically would have to “re-pay” Kabam (without actually receiving the new Units) for the amount that you had your Credit Card (Apple/Google account) refunded to you earlier (without having actually “returned” those Units from the original purchase that you got refunded).
Any Units earned from Quests, Ally/Solo Events, etc, should be yours to keep and spend. I think (?)

** -OR- if that is not the case, and they basically DID take back those original Unit Pak # of Units (and if that resulted in being in the RED, ie Negative, then your current Units would be negative), then it may be that any accumulation of Units from anywhere just goes to reducing your Negative balance until you cross over “0” and start being Positive again.

Either way, NO, don't stop doing Quests, etc, that would be earning you Units.

Lormif

SummonerNR said:

?? I could be off-base here, but I thought how they described it would just affect purchasing of Unit Paks (or other offers containing Units for real money) from the Unit Store.
Sounded like you basically would have to “re-pay” Kabam (without actually receiving the new Units) for the amount that you had your Credit Card (Apple/Google account) refunded to you earlier (without having actually “returned” those Units from the original purchase that you got refunded).
Any Units earned from Quests, Ally/Solo Events, etc, should be yours to keep and spend. I think (?)

** -OR- if that is not the case, and they basically DID take back those original Unit Pak # of Units (and if that resulted in being in the RED, ie Negative, then your current Units would be negative), then it may be that any accumulation of Units from anywhere just goes to reducing your Negative balance until you cross over “0” and start being Positive again.

Either way, NO, don't stop doing Quests, etc, that would be earning you Units.

All is correct except units earned from quests, they will not be able to use use them until after the balance is corrected.

GroundedWisdom

Negative Balance applies to purchases, if I'm correct. It doesn't affect Units stored or earned. It just means in order to make further purchases, any money you spend goes towards your balance owed.
Correct me if I'm wrong.

Lormif

GroundedWisdom said:

Negative Balance applies to purchases, if I'm correct. It doesn't affect Units stored or earned. It just means in order to make further purchases, any money you spend goes towards your balance owed.
Correct me if I'm wrong.

https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds

Effective immediately, when a refund is requested for any in-app purchase, the account that the refund is credited to will acquire a negative balance of Contest Credits. While your Contest Credit balance is negative you will be restricted from making purchases with real money or Units until your Contest Credit balance is returned to zero. This can be accomplished by purchasing Contest Credit offers that will appear in the Unit Store when you have a negative balance.

ElsaEternal

Seems everyone is still unsure. I'll update the thread once I find out so we all know, I guess

SummonerNR

Should be simple for you to test. Just run another 1st time Completion of a quest, or an Explore, and see if your Units Balance changes.
Sounds like you just wouldn’t be able to spend any accumulated Units to buy an item like a revive in game.
Also sounds like the normal Unit Store for purchasing Units with real money is also restricted, and instead there will be offers to “buy” “negative balance credits” that would be available for those who are negative, and you would have to buy that (with real money) to bring your account out of the negative first.

ElsaEternal

It doesn't show the units while you have e a negative balance.
UPDATE- cleared the negative balance and my units have been accruing.

GroundedWisdom

Lormif said:

GroundedWisdom said:

Negative Balance applies to purchases, if I'm correct. It doesn't affect Units stored or earned. It just means in order to make further purchases, any money you spend goes towards your balance owed.
Correct me if I'm wrong.

https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds

Effective immediately, when a refund is requested for any in-app purchase, the account that the refund is credited to will acquire a negative balance of Contest Credits. While your Contest Credit balance is negative you will be restricted from making purchases with real money or Units until your Contest Credit balance is returned to zero. This can be accomplished by purchasing Contest Credit offers that will appear in the Unit Store when you have a negative balance.

Hmm....thanks. I thought it only applied to money.

SaifPhil

So basically KABAM is asking us to spend again as we upset them with uncalled transaction failure. No way to escape, you either PAY for new units or contribute until the deficit rises up to the failed amount. Why don't KABAM implement a policy where 3 suspicious refund request can attract a "negative credits" instead of single. The kind of policy KABAM put up is definitely as per the North Americas financial policy.

The_Sentry06

SaifPhil said:

So basically KABAM is asking us to spend again as we upset them with uncalled transaction failure. No way to escape, you either PAY for new units or contribute until the deficit rises up to the failed amount. Why don't KABAM implement a policy where 3 suspicious refund request can attract a "negative credits" instead of single. The kind of policy KABAM put up is definitely as per the North Americas financial policy.

Because it's basically stealing, you "bought" the item, got it, then refunded it. That's basically getting it for free lol. If there's any "transaction failure", then you should contact apple or google, the process goes through them, not directly to Kabam.

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Pulyaman

SaifPhil said:

So basically KABAM is asking us to spend again as we upset them with uncalled transaction failure. No way to escape, you either PAY for new units or contribute until the deficit rises up to the failed amount. Why don't KABAM implement a policy where 3 suspicious refund request can attract a "negative credits" instead of single. The kind of policy KABAM put up is definitely as per the North Americas financial policy.

Why did you decide to revive this thread? It's over a year old.

Unknown

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The_Sentry06

Zan0 said:

The_Sentry06 said:

SaifPhil said:

So basically KABAM is asking us to spend again as we upset them with uncalled transaction failure. No way to escape, you either PAY for new units or contribute until the deficit rises up to the failed amount. Why don't KABAM implement a policy where 3 suspicious refund request can attract a "negative credits" instead of single. The kind of policy KABAM put up is definitely as per the North Americas financial policy.

Because it's basically stealing, you "bought" the item, got it, then refunded it. That's basically getting it for free lol. If there's any "transaction failure", then you should contact apple or google, the process goes through them, not directly to Kabam.

You should always go directly to kabam for transaction problems that require a refund

Yea just searched around. My bad.