Automatic characters are freezing in heavy attack mode

Sayakono

I got killed in aq n aw n quest so many times this is making the game unplayable , i m using iphone xr n iphone 11 both devices having same issue freezing in mid attack n watever i do the character just dont move , my whole alliance also facing same issue . Please kabam fix this kind of bugs we cant spend lots of money on bugs like this for heal n revive

Kabam Porthos

Hey Sayakono, I'm sorry to hear your Champions are freezing when you try to perform a heavy attack. In an effort to resolve this issue, I recommend trying the troubleshooting steps below.

- iOS Troubleshooting

There are many devices capable of running the game and there are many different factors which can cause issues like this to occur. However, we're always reviewing any reports we receive and working to develop and implement improvements on our end to help make the game run as smoothly as possible on as many devices as possible.

To help us keep track of everyone's feedback about issues like this, we created dedicated threads, and the relevant one for iOS users can be found at the link below.

- iOS Lag and Performance Issues Thread

If you haven't already, please take a moment to contribute to that discussion by providing the details outlined in our Bug Report Template.

Thank you very much in advance for your help!