Customer service and account

Bagoly87Bagoly87 Member Posts: 7 ★
in General Discussion
Hi!
Yesterday I realised somehow opened 10 cavalier Crystals spent 2000 units and opened ~15 uncollected arena Crystal.
I try contact the customer care because I urgently need help... And I try found out which ip address used and device.
6-7 hours later coming answer...
“What was the original player name of your account? Write this name exactly as it appeared in the game.
What were your first two real money purchases? Include the dates (yyyy-mm-dd) and the amount of real money you spent on Google or iTunes.
Did you ever attach a Kabam ID to your account, and what was the original email linked to your account? Write the exact Kabam ID email address.
What country, province, state, or city were you in when you created your account?
What is the creation date of your account? Please estimate the date (yyyy-mm-dd) when you created your account in the game. If you are having trouble remembering when you created the account, we recommend that you check the dates of your earliest achievements on your Google Play account(s), if able. You may also want to review your email history to find the earliest message you received from Kabam.”
Spent couple hours. Digger out all invoices etc.
Not enough, every hours coming answers from different names...
Kamilah, Markuz, Massey and last Mia...
How happened this? Why not try help me? Why all messages same? Why not explain which detail wrong?
I try found out how used my account and if I changed my email address early why can’t change the password? If need ASAP update pictures and evidence.
Main device is IPhone SE
Someone can help me please?

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,188 ★★★★★
    So you're saying you didn't open them or is it that your weren't happy with your pulls and trying to get a refund?

    If someone else opened them, don't share your account info.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, for account-specific questions like this, you'll need to continue working with our Support Team. Sometimes when you write in to our Support Team, depending on the question, they'll need to ask you some questions. This helps to ensure that your account is protected from anyone else besides you.
This discussion has been closed.