Auto response from kabam

izzzzzy_dagg12izzzzzy_dagg12 Member Posts: 5
in General Discussion
Has anyone submitted a ticket and just keeps getting the message that they have gotten alot of enquiries and wont answer individually i submitted 2 different tickets for two different issues and both times got the message that they are being asked this alot

Comments

  • CrispyCrispy Member Posts: 85 ★
    Maybe send another ticket about the first ticket. 🙂
  • battleonebattleone Member Posts: 286 ★★
    Yes, this is atrocious customer service. The amount of money in this game, there should be reputable customer service department. I don't know any other industry guys spending 1000s of dollars a year (or more) that can't talk to someone for like 2 minutes about their issue or online chat or actually guaranteed a personalized email. To get an auto response is an insult to the customer base that is basically saying, we aren't going to talk to ANYONE individually about this issue and we will hide behind the fact customers have no other way to contact us.
  • izzzzzy_dagg12izzzzzy_dagg12 Member Posts: 5
    Crispy said:

    Maybe send another ticket about the first ticket. 🙂

    I must try that one thanks
  • Patchie93Patchie93 Member Posts: 1,898 ★★★★
    Pretty sure you get an auto response and then normally get an actual email from someone within a day or 2
  • LormifLormif Member Posts: 7,369 ★★★★★
    battleone said:

    Yes, this is atrocious customer service. The amount of money in this game, there should be reputable customer service department. I don't know any other industry guys spending 1000s of dollars a year (or more) that can't talk to someone for like 2 minutes about their issue or online chat or actually guaranteed a personalized email. To get an auto response is an insult to the customer base that is basically saying, we aren't going to talk to ANYONE individually about this issue and we will hide behind the fact customers have no other way to contact us.

    almost every single support industry sends auto responses to let you know they got it and will be working on it as they can.
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Lormif said:



    almost every single support industry sends auto responses to let you know they got it and will be working on it as they can.

    This is correct. If we get a large influx of tickets about the same issue there can be an automated message sent in response to let you know that we have received it and that we are working on it. Sending in another ticket about the same issue or inquiring about a previous ticket can cause to spam the queue and make responding take longer.
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