**RESOLVED ISSUE WITH SIDE QUEST KEYS**
The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

[iOS] Lag, Crashing and Performance Investigation

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Comments

  • nOuxnOux Posts: 522 ★★★
    In-Game Name: n0ux
    Device and Model: iPhone11
    Device Operating System: iOS 15.6
    Cellular or WiFi: Both
    Game Version Installed: 36.1.1
    Game Mode: all game modes
    Description of the Issue:
    After todays fix for Galan’s willpower mastery game performance is just horrible. It feels like game running constantly on 15fps. Please take a look at that.
  • BowTieJohnBowTieJohn Posts: 2,359 ★★★★
    Update -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.1.1
    Game Mode: In which game mode did the error occur? In all modes the crashing occurs. It is happening before a fight, during a fight, at the end of a fight after the KO, when changing screens, etc. It has only gotten worse. This progression started back when Psychoman came into the game.
  • Man_reallyMan_really Posts: 16
    This sucks
    Iphone XR
    15.6
    4G and Wifi
    Latest game version
    Event quest and story quest
    After I finished the fight, the no wifi bar would appear by the side and the game would be irresponsive, I would have to restart my game to continue. Sometimes it would make my champion loose, 50% minus health, the fight would restart or I would just win. I have been experiencing this for 2 months and have wasted units on revives just to finish boss nodes.
  • NetjgrnautNetjgrnaut Posts: 68
    Where do we go for an update on Google Forms responses about control problems since the input system update? It feels like a lot to ask for more info submitted here. I tried to start a thread on this, but @Kabam Miike replied asking for more specifics and then closed the thread before I could provide them.

    Myself and my teammates are doing what was asked: submitting the form whenever controls glitch. If those aren’t the details you want, why are we submitting them? If these forums are not the place to go for an update, then where?
  • Madman_marvinMadman_marvin Posts: 636 ★★★★
    War season starts today and parry still ain’t fixed. Two fights in a row during this war that doesn’t count I go to parry and I just eat combos. All potions should be deeply discounted until it’s worked out.

    iPhone 11
    Latest build
  • KnightNvrEndingKnightNvrEnding Posts: 441 ★★★
    Oh hey thanks for adding more stuff mid month to kick the lag back up again lol😂
  • JskiffyJskiffy Posts: 4
    This thread was opened November 2019....TWENTY-NINETEEN!!!!!
    This has been almost THREE years of Lag/Crashing/Performance Investigation.

    Kabam made $21 Million dollars in December 2021 alone ($53m annually). 9 months later and they have removed compensation, because the game is apparently 'fixed.'

    If they haven't got it together in THREE years since they opened this thread, what makes anyone think in 3 more years it will be good? This is literally how the game is going to be until they announce the final season and move onto another project. It's never getting fixed. $53 million dollars revenue in 2022 isn't going to change the state of the game.

    Change my mind.


  • 2_Wheeler2_Wheeler Posts: 96
    Frozen in a fight in AQ thi
    s is ****
  • DRob74DRob74 Posts: 93
    @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

    iPhone 13 Max Pro
    iPad Mini (5)
    Both updated switch software and game version.

    AW just started and my game freezes and then crashes within a minute of starting the fight. I’ve done it on both devices, on Wi-Fi and without Wi-Fi and the same thing happens. Four screenshots attached and ticket submitted. AW rating counts and we are striving to maintain P2 but my game just crashed 6x leaving non attack bonus and unable to clear my lanes and shared fights and minis for my team. It’s a bad look for the leader of the ally.





  • DanielMsDanielMs Posts: 3
    In game name: Ms5ghost
    Device: IPad Pro 3rd gen
    Operating system: IPadOS 15.6.1
    Game version: 36.1.1
    Game mode:Special Quest (Labyrinth of Legends), Arena
    Description: Frequent freezes during fights. The screen froze and any input must be repeated multiple time to register after the lag ends. The lag occurs at seemingly random intervals on every champs. However, the freeze happens much more frequent while doing arena. I’ve also experiment with playing YouTube and Spotify in the background while doing arena, it also seems to make the freeze much more frequent.
  • psp742psp742 Posts: 2,166 ★★★★
    Samsung Galaxy S10+ lastest firmware running latest Android for my phone.. connection issue.. stuck in loading screen for more than 3 mins going for first attack in AW.. if I disconnect now.. I will get penalized 50% less health for game issues.. this is so whacked!!! Seriously hating on the game.. please fix
  • Hi Summoners!

    Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

    As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.


    If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

    This thread is for iOS users only.


    In-Game Name: Please include your in-game (not forum) name.
    Device and Model: (Example, iPhone 7)
    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
    Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number.
    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

    Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.

    Hi can i ask why some of mastery did not actively used while playing like coagulate, inequity,and also bleed.. And why some parry issues is still problem and mostly login is hard to back in the game.. I exprience it and lagging issues and like sentinel and gift rewards is nit given. thanks.. Hope this matter will fix.. God bless
  • IG Name : Yaniish
    iPhone 11 : EOP fight - error message «  not enough resources » appear and game crashes
    Thanks to that bug I won’t be able to complete this weeks EOP
    GAME VERSION : 36.2.0
  • Ongoing input issues that have never been fixed!
    Still experiencing block not working at the start of fights, after combos, after special attacks. Timing is out on dex & parry still. You took away the compensation why??? Nothing has ever been fixed.
    But you still continue to rake in $ from the community & just ignore the elephant in the room.

  • Speeds80Speeds80 Posts: 2,004 ★★★★
    Last week game is laggy and buggy as ever, new update worse if anything, iPhone 13 auto update on and new game version
  • nOuxnOux Posts: 522 ★★★
    In-Game Name: n0ux
    Device and Model: iPhone11
    Device Operating System: iOS 16
    Cellular or WiFi: Both
    Game Version Installed: 36.2
    Game Mode: all game modes
    Description of the Issue:
    Overall inconsistent framerate trough all fights, plus lag spike at the start of specials attacks.
  • GoldenDadGoldenDad Posts: 81
    iPhone 13 pro
    Latest version
    IOS 15.6.1
    Game freezes after practice duel. Means I’m unable to complete the ‘titania’ duel challenge. The completed fight doesn’t register. Have tried multiple times.
  • BowTieJohnBowTieJohn Posts: 2,359 ★★★★
    Update(Spet 14, 2022) -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.2.0
    Game Mode: In which game mode did the error occur? In all modes the crashing occurs. It is happening before a fight, during a fight, at the end of a fight after the KO, when changing screens, etc. It has only gotten worse. This progression started back when Psychoman came into the game. In addition to that now I'm stuck on a fight in the event quest (Chapter 2 Quest - vs Storm) I've tried fighting this fight about 6 or 7 times and it just crashes. I have no opportunity to fight at all as it has crashed before the fight starts and I have no option to quit. I've tried clicking the app after crashes to open and still this happens. I've also tried closing the game out completely and reopening getting the same result. At this point if it doesn't change I'll miss out on getting the objectives for the Summer event and any rewards for completing the event quest. The weird thing is I completed the Event Quest in both Normal and Heroic, but now in Master difficulty and having this happen. This is certainly odd.
  • BowTieJohnBowTieJohn Posts: 2,359 ★★★★

    Update(Spet 14, 2022) -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.2.0
    Game Mode: In which game mode did the error occur? In all modes the crashing occurs. It is happening before a fight, during a fight, at the end of a fight after the KO, when changing screens, etc. It has only gotten worse. This progression started back when Psychoman came into the game. In addition to that now I'm stuck on a fight in the event quest (Chapter 2 Quest - vs Storm) I've tried fighting this fight about 6 or 7 times and it just crashes. I have no opportunity to fight at all as it has crashed before the fight starts and I have no option to quit. I've tried clicking the app after crashes to open and still this happens. I've also tried closing the game out completely and reopening getting the same result. At this point if it doesn't change I'll miss out on getting the objectives for the Summer event and any rewards for completing the event quest. The weird thing is I completed the Event Quest in both Normal and Heroic, but now in Master difficulty and having this happen. This is certainly odd.

    It started working and was going well up until today. I have tried about 7 times now trying to fight Omega Sentinel in the Event Quest (Heroic Difficulty) (Chapter 1 Quest 1). I find this odd. I feel like there is problem in relation to crashing and freezing that has certainly got worse this year in particular.
  • PirateJonPirateJon Posts: 80
    Got a new iPhone 14 and by controls are malfunctioning. Randomly dropping block and dashing in. Tried in with and with beta.
  • Bear989Bear989 Posts: 26
    Same issues for me with iPhone 14 - dropped inputs on blocks and dash back and the dreaded random forward dash when I’m not touching the screen
  • In-Game Name: FURIOUSIMPALER
    Device and Model: IPHONE XR
    Device Operating System: iOS 15.7
    Cellular or WiFi: WiFi
    Game Version Installed: 36.2.1
    Game Mode: Arenas, Quests, Eternity of Pain, Side Quests

    After opponent makes SP1, SP2, or SP3 if I dash forward with any champion to land an attack, without opponent parrying the first attack misses and I bounce off the opponent. Happens with multiple champions and against multiple opponents.

    In other play during a combo despite swiping screen to continue combo the attack just stops on 2nd, 3rd, 4th part of combo and I get hit instead.

    In other play during my own SP1 or SP2 the opponent continues to attack as if my SP1 and SP2 weren't activated.

    Finally hitting the SP1,2,3 button - at times 30 %, nothing happens. Can not active Special. I wish I could get a video of me hitting the button on the dot and nothing happens.
  • Kuzuri_1832Kuzuri_1832 Posts: 203
    Device and Version: iPad 6th generation, software version 15.6

    Cellular or WiFi: WiFi

    Game Version Installed: 36.2.1

    Game Mode: Act 8.1.5

    Active Boosts: No boosts were used.

    Champions Affected: Knull, 6-star, rank 4, sig 200.

    Description of the Issue: The Cosmic favored path that starts with Punisher 2099 (Defender unblockable unless attacker has armor), when Knull (as an attacker) places corruption on the opponent the game freezes. The only option is to force close and restart, then repeat and lose half health.
  • HantotHantot Posts: 14
    Bear989 said:

    Same issues for me with iPhone 14 - dropped inputs on blocks and dash back and the dreaded random forward dash when I’m not touching the screen

    Thought this was just me with iPhone 14 Max Pro- combos messed up, random dashing forward missed blocks, making my first uncollected monthly event run impossible as I’m losing so many fights due to bad inputs
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