A Solid Video

So is she still going to be "fixed" or was this Kabam employee misinformed just like the one who told us AA was working as intended, months ago?

https://www.youtube.com/watch?v=T7afPh9AxG4

Comments

Patchie93

I mean they said it on her spot light last year so s misinformed employee

Incitatus666

I mean they said it on her spot light last year so s misinformed employee

Ok, so then there is a serious problem with misinformation within the company. This is not the first time. There needs to be action taken one way or the other

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JollyHawk

Exactly what "action" "one way or another" are you thinking of?

RoninMan

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.

Incitatus666

Exactly what "action" "one way or another" are you thinking of?

Making sure their employees actually know how to answer questions knowledgeably and effectively. If the questions asked is too complex and intricate then have someone more well versed in the subject respond. Also address the fact that this has been around for almost a year now and only now
do they want to address it. This isn't a hidden secret. We need to be treated with respect, as any paying customer should be.

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Incitatus666

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.

Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working

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Incitatus666

I don't care so much about the Wasp issue, I care more about the idea of whats happening. There is no basic ruleset and there are patches happening every day and with interactions that have been in the game for many many months, even years. The game is becoming significantly more complex and intricate. There needs to be a better system and better communication between the employees and their player base

Tehsigzorz

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?

Then why explain it?

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Incitatus666

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?

There should be support for technical aspects of the game and then support for the intricate game-play questions, someone who actually understands how all this stuff works and can inform the community when these questions arise.

unknown

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Incitatus666

I don't care so much about the Wasp issue, I care more about the idea of whats happening. There is no basic ruleset and there are patches happening every day and with interactions that have been in the game for many many months, even years. The game is becoming significantly more complex and intricate. There needs to be a better system and better communication between the employees and their player base
There literally is a basic rule set. And the interaction that is going to get fixed is going against said basic rule set.

What are you even talking about?

Oh really? please attach the MCOC fundamentals guide that Kabam has published?
I would like to read the guide and better educate myself

Tehsigzorz

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?
Then why explain it?
Because they have to, since it's their job, you know? And they probably answer those questions to the best of their knowledge. They're not a walking wiki, though.

Think you got me with that question, huh?

So then kabam are responsible for what they say which is the point...also did you edit your previous comment?

unknown

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Incitatus666

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?
Then why explain it?
Because they have to, since it's their job, you know? And they probably answer those questions to the best of their knowledge. They're not a walking wiki, though.

Think you got me with that question, huh?

So youd rather have an employee answer a question based on their hunch or have one that actually knows? this is not a how a successful company runs their support system.

Eb0ny-O-M4w

Simply saying, support often replied with wrong information. Is sad, but it's the truth.
That screenshot/video is one example

unknown

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Incitatus666

I don't care so much about the Wasp issue, I care more about the idea of whats happening. There is no basic ruleset and there are patches happening every day and with interactions that have been in the game for many many months, even years. The game is becoming significantly more complex and intricate. There needs to be a better system and better communication between the employees and their player base
There literally is a basic rule set. And the interaction that is going to get fixed is going against said basic rule set.

What are you even talking about?
Oh really? please attach the MCOC fundamentals guide that Kabam has published?
I would like to read the guide and better educate myself
Are you for real?

Yeah I am, every game has a user guide. We need to know how this stuff works so that we know how to proceed when fishy stuff happens. Otherwise we are at their mercy and anything goes

That's how every game works

Tehsigzorz

I don't care so much about the Wasp issue, I care more about the idea of whats happening. There is no basic ruleset and there are patches happening every day and with interactions that have been in the game for many many months, even years. The game is becoming significantly more complex and intricate. There needs to be a better system and better communication between the employees and their player base
There literally is a basic rule set. And the interaction that is going to get fixed is going against said basic rule set.

What are you even talking about?
Oh really? please attach the MCOC fundamentals guide that Kabam has published?
I would like to read the guide and better educate myself
Are you for real?

Yes, I also wanna know which info is correct by 2 different information from 2 different people from the same company

Incitatus666

Simply saying, support often replied with wrong information. Is sad, but it's the truth.
That screenshot/video is one example

Exactly, this happens ALL the time, no one sees issue with this?

unknown

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Tehsigzorz

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?
Then why explain it?
Because they have to, since it's their job, you know? And they probably answer those questions to the best of their knowledge. They're not a walking wiki, though.

Think you got me with that question, huh?
So then kabam are responsible for what they say which is the point...also did you edit your previous comment?
First of all, kabam is not a single entity. You do understand that, right?

Second of all, yes, I misplaced a bracket and corrected it. Is that relevant...?

And how should the playerbase know which information they are getting is correct? Maybe have a better manual for your employees and have them aware of how the game works because this occurrence is extremely common

Incitatus666

Just assume support usually has no idea what they’re talking about. What Zibiit stated should be how Wasp is. Wasp’s stun is a passive, not a debuff so it should work on debuff immunity. However, it should not work against stun immunity. If this isn’t how she’s behaved then she’s been bugged.
Understandable, and I agree with you in most part. But if support is as useless as you say, then why have it? there needs to be a better system. This one is not working
Because they're not (only) there for explaining how the game works...?
Then why explain it?
Because they have to, since it's their job, you know? And they probably answer those questions to the best of their knowledge. They're not a walking wiki, though.

Think you got me with that question, huh?
So then kabam are responsible for what they say which is the point...also did you edit your previous comment?
First of all, kabam is not a single entity. You do understand that, right?

Second of all, yes, I misplaced a bracket and corrected it. Is that relevant...?

They are not a single entity, but every person at that company represents the company. and they need to uphold their companies image and keep consistent to policy and such. A slip up every so often happens and t

Tehsigzorz

Also kabam is not a single entity but the actions of people representing them affect the company...have you worked in customer service or a company in general?

unknown

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Incitatus666

I don't care so much about the Wasp issue, I care more about the idea of whats happening. There is no basic ruleset and there are patches happening every day and with interactions that have been in the game for many many months, even years. The game is becoming significantly more complex and intricate. There needs to be a better system and better communication between the employees and their player base
There literally is a basic rule set. And the interaction that is going to get fixed is going against said basic rule set.

What are you even talking about?
Oh really? please attach the MCOC fundamentals guide that Kabam has published?
I would like to read the guide and better educate myself
Are you for real?
Yeah I am, every game has a user guide. We need to know how this stuff works so that we know how to proceed when fishy stuff happens. Otherwise we are at their mercy and anything goes

That's how every game works
Not really. Many games only have fan-made wikis. Some games have nothing.

The different interactions of passive and active effects are self explanatory, as long as you play the game and read some stuff.

Now, if you don't understand the difference between active and passive effects I'll gladly explain them to you.

I've been playing for three years, I am pretty advanced, I understand, I am not harping on the Wasp issue, I'm focusing on a far greater one.

Texas_11

There is this saying in media “If it bleeds it leads”