@Kabam Miike,
I accidentally used my 5* science awakening gem (AG) last night on Spider-Man. I was clicking on "use items" on different champs to see what items I had available. I accidentally clicked on my 5* science AG when I tried to scroll. Then shockingly it was gone and Spider-Man was awakened. There was no confirmation prompt or any second step to make sure I wanted to use it. 5* awakening gems are the most prized, rare items in the game. I 100% did not mean to use it on Spider-Man. I was hoping to save for a future champ like maybe Gladiator Hulk if he is introduced.
Within minutes after doing this I created a ticked and have been gettin horrible customer support so far. Support is saying there is no way to fix this. I've even suggested taking my 2/35 Spider-Man and returning him back to me as a brand new, 1/1 version. I know that's it's possible to fix this issue and it's horrible that customer service won't fix this mistake when there should have been a confirmation prompt. This rank didn't affect my prestige, I haven't used any items, ranked or leveled this character since the mistake and I haven't used this 5* Spider-Man in arena or anything since this happened.
I can provide the support ticket number, but please help me with this. I got this AG from the $100 offer a couple of months ago and this will probably push me to quit the game if it can't be fixed.
