January 1 catalyst daily cards...gone?

I bought 2 of the January 1 daily cards for catalysts. I’ve been collecting shards everyday for 18 days. They are supposed to give shards for 30 days. As of this morning both are gone from my card page. Anyone else have this happen?

Comments

Lpirnie5321

Mine is gone too

Osfan8

I know at least one more in my alliance as well.

Lpirnie5321

They’ll get it fixed.

G2DK

Mine are gone as well.

Kennado

They’ll get it fixed.

Do they know this needs to be fixed? I couldn't claim the last one because.... *drumroll* IT WAS GONE. They better make sure we're able to claim the missing items.

DaveX1992

Same here, unit one is still there but the catalyst one disappeared...

Kennado

Anyone out there know if Kabam knows about this?

Osfan8

I’ve sent in a ticket and I know others have as well.

Kabam Porthos

Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

1- Device make and model
2- Operating System and version
3- Whether you are connected to the game using WiFi or a cellular connection
4- Internet Service Provider
5- Which version of the game you're currently running

I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

Thank you all for your patience in the meantime!

Kennado

1.) iPhone 8 Plus
2.) 13.3 (latest version)
3.) Cell connection
4.) Sprint
5.) The current version

Trust me, it's not our phones, it's the servers

Osfan8

Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

1- Device make and model
2- Operating System and version
3- Whether you are connected to the game using WiFi or a cellular connection
4- Internet Service Provider
5- Which version of the game you're currently running

I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

Thank you all for your patience in the meantime!

iPhone XR
iOS 13.3
I’ve tried both
Rogers Wireless
25.2.0

gp87

Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

1- Device make and model
2- Operating System and version
3- Whether you are connected to the game using WiFi or a cellular connection
4- Internet Service Provider
5- Which version of the game you're currently running

I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

Thank you all for your patience in the meantime!

1. Iphone 11
2. Latest
3. Both (wifi & cellural)
4. Cosmote
5. Latest

I have done the restarts and nothing changed still no cards to claim.

awesomesauce

Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

1- Device make and model
2- Operating System and version
3- Whether you are connected to the game using WiFi or a cellular connection
4- Internet Service Provider
5- Which version of the game you're currently running

I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

Thank you all for your patience in the meantime!

1. Google pixel 2 XL (also attempted on 2019 iPad mini)
2. Latest Android + iOS
3. Pixel is cellular, iPad is wifi
4. Cellular is Verizon, wifi is spectrum
5. Latest version of the game on both Devices

For additional context, when I went back to the main menu last night the daily card popped up to claim, I hit claim all but the game hung for a bit. I went to double check in the daily card /stash, and the 3 January monthly cards disappeared, but the daily unit card was still there.

I have also opened a ticket with support which was escalated to payments for some reason? Guess maybe because it was purchase related.

unknown

This content has been removed.

Kabam Zibiit

The rest of the team has been alerted so that they can look into this. I see that some mentioned they purchased multiple and aren't seeing them; for those haven't already mentioned it, could you let us know which Catalyst Daily Card/Cards you purchased?

awesomesauce

Osfan8

Tier 5 tech daily card
Tier 4 cosmic daily card

Spunjiee

Mine are gone also. As you can see above this is widespread across many accounts and not an individual issue. Hope you can resolve this matter asap. Thanks

TIER 5 MUTANT DAILY CARD

TIER 4 SKILL DAILY CARD

SKILL CATALYST DAILY CARD

Kabam Zibiit

The team was able to get a fix for this pushed out. If you wait a few minutes and restart your game, you should be able to see them again.

Osfan8

It’s fixed. Thanks @Kabam Zibiit

DaveX1992

Received them too, thank you @Kabam Zibiit

Kennado

It’s fixed. Thanks @Kabam Zibiit

Kabam Zibiit

Glad to hear it! If there are any issues, be sure to let us know.