Kabam Account Verification Process -
Am hoping a Mod will see this post, review my current ongoing case - 05398363, so we can get this worked out
OR
Perhaps others have some ideas?
I am having an absolute nightmare in trying verify Kabams 5 different security questions, so they can look into an accidental in-game purchase refund.
Whilst security is important, I`m am player `of an age` & also have played the game for 5+ years; so without the Kabam service center peeps assisting me (by telling me which of my responses are incorrect - so I can make some alternative guesses), I see little opportunity to resolve the issue.
Moreover, if I can`t prove my ownership of my own account, then I`m seriously thinking about leaving the game as there is no point continuing (Im bound to have a more serious issue in the future, will have the same security/verification issues - so why continue me thinks)
Finite current info. is fine - I get that - you can look see your MCOC game download date, also verify first/last in game `purchases` - but if you are asked for `original` (& have probably changed along the way) Kabam IDs, old registration email addresses or some such - there is little chance.
I have had past Kabam `refund` requests worked on & actioned (guess less security then) - so could even quote those case numbers etc etc
Loosing the will to live...............
Going forward - there must be a better way to manage this process - heck even my bank uses 1-step `authentication` of some sort - there MUST be an easier way??
Anyone any bright ideas at all, gratefully accepted
