This can occur if you are trying to go through Act 5, Chapter 3 but have already used your Keys. You can contact our Support Team for assistance with this by clicking the gear-shaped icon in the top-left corner of the game's home screen and then scrolling down to the button labeled "Support". you can also find out more info about that Chapter and the Keys here for reference.
Comments
tile on the right side
tile on the right side
Must be since theres no visible gate there the game still thinks there is hence not letting us pass it