Everyday global chat is filled with idiots being racist, uncultured and extremely offensive. There is a report user button but what exactly does it report? I dont expect kabam has time to check their chat history. May be you ll look into their account activity.
Yes there is a block user setting but that is not enough, there needs to be a button or setting so that we can report them for the exact offense and they should be punished by stating the reason . Like ban them for a few days and send them the message 'this' is why. Each day it is getting worse. Thankyou for your time