I want to return my six star hero crystal

When I open the crystal, I can open the 5-star and 4-star hero crystal, which are not good. I want to return my 6-star hero crystal

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Does not translate well. Difficult to understand,

Doesn’t matter what he was trying to say it wouldn’t make sense period
You cannot get any of your crystals back

I'm sorry but crystals can not be refunded once opened.