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Purchase Issue

OneMast3rOneMast3r Member Posts: 331 ★★
in Bugs and Known Issues
I bought the daily 6 star shard card. I went to go buy the 5 star one and it shows I have no Google play balance. I logged into Google play and have money, I know, I just added a card. I did a restart on the game, no funds. I did a restart on my phone, no funds. I can't buy anything at all in this game but can in others. What's up?

Comments

  • OneMast3rOneMast3r Member Posts: 331 ★★
    Now it's showing I can buy other deals but not the 5 star deal.
  • OneMast3rOneMast3r Member Posts: 331 ★★
    It's showing insufficient Google play balance for the 5 star deal but my right balance if I try to get units.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, sorry to hear about this. Generally, for account-specific issues, our Support Team is best equipped to look into things. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support". In this case though, if the issue is occurring with your Google Play account, you may need to get in contact with their Support Team instead.
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