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AW defenders not registering

I've had 2 alliance members who have placed defenders but it doesn't show on the map. The defenders show they're locked in AW (see picture).



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You would see their 5 defenders in the overall alliance defense page (10x5 icon grid), but they would not have a node # on their icon).
And officers can NOT just go and place them onto map, it has to be the actual summoner himself that has to first put them somewhere on map before officers can move them around afterwards.