In lieu of the recent rewards exploit and the actions taken to rectify the mistakes
WOK
Member Posts: 468 ★★
I was one of the undisclosed number of players that had received extra rewards from the recent "game exploit". A term Im not very comfortable being casually branded on to those that were the recipients of extra rewards, especially before any valid evidence was gathered and examined to determine whether or not a player had truly acted egregiously to gain underhanded benefits by blatantly abusing the flaw in game to obtain them, or whether the evidence proved that a player happened to be in a situation which was unavoidable given that the issue was discovered after the fact and Kabam had not given any notice or announcement to avoid certain game content until further notice. I am also uncomfortable with the actions that were taken by "administration" to rectify the mistaken issuance of rewards. I have not made a formal complaint, and see no substantial benefit in contacting "support" for compensation of some " lost items", and also do not feel there is a need to post a detailed explanation to defend myself of any wrongdoing because the truth is already known, but I cannot condone or defend what took place during the "fix". I never found it an issue when it was announced that it will be investigated and any mistakenly issued rewards would be confiscated. But on an unannounced, unspecified day or days, unbeknownst to me, admin had accessed my acct inventory and taken whatever they had taken but it was very noticable that they took more than what they rightfully should have. There was no prior contact with me, there was no explanation of the results of the investigation, and there was no itemized description list of what they were going to take. Its one thing to say kabam is the owner of the the acct and the digital assets within it, but its another when no consideration is given to the user of the acct. Whom Kabam had granted rights to use it as their own, and linked to their personal email address and password. I would have thought a more acceptable way to handle such a situation would be to #1 send correspondence to me explaining the results of the investigation, #2 given me an inventory list of items they found were received by mistake and the intention to recover those items along with an opportunity for me to dispute any item reversal and provide evidence supporting it. #3 apologized for the inconvenience the error in game had caused and the fact I was involuntarily subjected to be entangled in the mess with no prior warning on how to have avoided it altogether. And lastly given me a specific timeframe when these actions would take place. None of that happened, and the only thing I received was a msg that expressed to a certain degree that I was not found to have intentionally abused the "exploit" and lucky to have avoided being banned. I sincerely suggest that Kabam administration reevaluate their protocols for situations that require taking action, and if they have no protocols, take the time to immediately create them with a focus on proper provider/user service relations. Thank you
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Comments
Even after they won't tell you why you've been banned or what you did wrong to recieve any punishement.
It's not easy what we ask for, but if they stopped coming out with new event quests and instead focused on what we already have and change the rewards and refresh everything, people would be happy.
Then how long do you give each and every affected account to reply to the 1st message to disagree (coz none will agree im sure) with the items to be taken?
Then once the effect accounts actually reply and say they disagree what do you do next? Take more time and more members of staff to look into every case AGAIN to see if the 1st decision was fair or too much. Again, all the time the players are still gaining more in-game from resources they should not have had. Then you want them to contact each account again with their decision and proofs listed for the accounts to check and see if they agree now
Then even if they don't agree and Kabam take what they say, I guarantee literally everyone will raise a ticket to say they disagree again, and they will all have to be looked into again, with numerous messages on each claim
Then a lot will come on the forums and start complaining yet again
Then while you waiting for this to happen, what about the extra benefits the accounts are still getting in-game by using characters they shouldn't have or should have ranked up by using the unfairly received awards? Do you then have to work out that as well, contact the accounts again and start the process all over again for these rewards?
So everything else in-game would be put on hold to help all the people such as you that helped themselves in the first place? The rest of the players suffer again just for you and your kind????
None of the players that benefited such as you ever seem to work into what should be taken off you the extra rewards and benefits you got by using the unfair resources you choose to take. You want only the exact number of items taken from you for the glitch, that is unfair and you should lose EVERYTHING the glitch allowed you to gain on that day and the days after as well
And as to the apology??? What for exactly? You know approx the rewards you get for in-game events. You would have realised that getting 2 years (or even just 2 whole months worth) of rewards in 1 day was not right. You then decided to carry on anyway. You and the others made that decision so you could benefit. You didnt do it to help anyone else apart from yourselves, you didnt consider the rest of the players, but now you come on here asking us to offer you sympathy and Kabam apologise for a decision YOU made?
This to me shows that you knew that the rewards you got were achieved unfairly, or else why do it? You did it so if Kabam said you had taken advantage of the glitch (which you did) you could then tell them "well I only gained these items, so thats all you can take back"
There is literally no other reason at all why on this occasion you chose to note these items, a sure admission of guilt whatever you come back with. You write it as something you ONLY chose to do on this occasion, why would you do that if you were completely innocent and had no idea that this was a glitch as you keep claiming?
Then we have this beauty as well!
The only people hurt as you claim was actually not even one person? People who benefitted lost what they got unfairly, that's not causing hurt, that's fixing a wrong
No-one who didn't abuse the glitch got hurt, but they got hurt by you actions in the first place
There is no other solution needed for this, never mind the dramatic "too late" claim!! You benefited unfairly, you then lost those unfair advantages, story over
DISAGREE, moral of the story is actually keep to the in-game rules and don try to get an unfair advantage over EVERY OTHER PLAYER IN THE GAME by abusing a glitch. Another moral could be, don't think you deserve sympathy for basically cheating at the game to the detriment of everyone else
Never mind the extra rewards you got using this character at a level you shouldnt of had, what happens to those, you just keep them? But you also want Kabam to go into every account and count what was used etc and take it back to what it was before you used an unfair advantage. To do that on the tens of thousands of accounts separately would take so many resources and time just to help people who cheated the game in the first place?
Take it you're another that benefited by abusing the glitch then? Was that not a self-centered greedy-grab by you then?
If what you say is true, then you should try and get a refund from the app store.
Dave the D - the game essentially trains you to tap through game reward screen to push through content (legend time runs and arena) rarely do I bother looking at those screens. I was close to completing a 5* so when I did it wasnt anything unusual and finally my 7th 5* was a decent one. I grinded and won 4* Gwenpool and 4* Dormamu in arena as well as others and play the game straight. We are the customers not the programmers. When Kabam stated we were not exploiters and takes more that they gave thats the problem. I said id have no problem paying the EXTRA rewards back going foward but Kabam was egregious in what they took. I and others didnt create the problem. I wouldve bought the cat card but Im not spending anymore money on this BUYER BEWARE game climate Kabam has created. I explored heroic and Master completing every path ONCE and Kabam acknowledged I was not an exploiter so Dave your wrong. And like I said i almost had another fully formed 5* anyway. Kabam created the problem and fixed it the wrong way when they stated they could differentiate who abused it and did not. They should either not penalize those who didnt exploit it or correct the right way. not take more than what they rewarded to peope they identified as NONEXPLOITERS.
AGAIN! If this is the case, WHY on this occasion did you feel the need to log your resources and keep an eye on them then??? You can't have it both ways. We all know why you felt like you should do this, we aren't stupid, but you won't admit it will you and continue playing the victim!
Kabams message: Not CLEAR evidence is all it says. That shows there was evidence of cheating, but they have decided to give you the benefit of the doubt and not ban you as well. The fact they were considering banning you in the 1st place shows how serious a breach of the rules it was that you committed. Kabam didnt create the problem. They caused a glitch in the game. You caused YOUR problem by choosing to abuse that glitch and benefit without deserving to. And then you say that people who in YOUR opinion didnt abuse it (but you did that's why they took it all back) should be allowed to keep what they cheated to get! Even if that was agreed (its not, only by you as you would gain) we go back to how they would do this?? Please read my message, would cost a lot of time and money to do this for all accounts, and even then people who cheated re the glitch would still say it was unfair
You also completely ignore re what you originally asked: "they should allocate resources and man-hours to make sure only what you received unfairly was taken back"?? Your opinion on how (and why) they should do that to basically help people who broke the rules and tried to gain an unfair advantage on the rest of the players? Who would pay for this?
You also ignore what I asked re the EXTRA rewards you gained from using the unfair resources you got? How would you deal with that in a way that wouldn't mean kabam spending hours and money looking into it?
At the end of the day, you cheated the game (that is what it was, cheating) and you then got punished. You CHOSE to do that, your decision and your choice, no-one else. For some reason you think you shouldn't have been punished (ie lose the resources you gained that you shouldnt have) and expect others to agree with you. They don't. You won't get anything back and you shouldn't
End of
This quote from you says HI!!
" I noted down what I had left. I periodically checked my inventory through the course of a few days"
I'm not getting worked up at all matey, please continue trying to sound like a victim and not the cheat you are
Makes no difference in the slightest to me, I'm not the one who lost a whole lot of characters and resources!!
They ain't being given back, move in
Dave, every post I see u in forums, which is almost every subject, ur always so angry with everyone, ur ever think of anger managem entry classes instead being a forums bully?
I feel like the main point I was attempting to highlight got lost here. That point was the fact that in my particular situation, it was very clear that some protocol and communication were clearly amiss, and other situations that have nothing to do with "exploits" could suffer the same results if not addressed. Lets just take this hypothetical to ponder. Let's say Kabam recieved some data or info that alerted them to someone having used a "mod" during an AQ or AW match, and decided that they would remove all rewards earned from it and did so without giving prior knowledge of it to those involved. One day took x amount of resources, and placed some back and took some again. Later an email is sent, stating that there was no clear evidence that a "mod" had been used, and they will not be permanently banning the acct. Having used or not used a "mod" is not the concern here for me. The concern is that There was no communication whatsoever. And that is what is more important to me than any lost rewards whether is was justified or not. And others may have a differing opinion of it, which I can totally respect.
There, was no part in my post where I stated or even somewhat suggested that those who didnt abuse the exploit deserved to keep any extra rewards.....I would suggest that you proofread before you decide make a comment and paraphrase someone as well as get all the facts before you label anyone of anything. Would probably serve you best to do so and cause you less grief of someone labeling you a "so and so" because of it.
@Dave_the_destroyer , And this "beauty". You again mistakenly accuse @HailTheGreat1 for making contradicting statements, when in fact it was I and not @HailTheGreat1 who had stated, " I noted down what I had left......"
Really should work on proofreading, quoting, and paraphrasing. Just a suggestion.
Err, a bit of a stalker then are you matey? Never mind that all your posts are just claims for compo, every single time!!!
Enjoy following in my wake
Whatever happens you cheats will never get back the items taken from you for cheating!!
I really think you all need to have a good think about what you keep claiming here? You cheated to gain an advantage, when you were found out to have cheated that advantage was taken back off you. While using the advantage you cheated for, you gained more advantages unfairly. These were also taken back off you
You then actually want the company you try to fraud (Kabam) to spend more of their resources (ie people and time) to look into why you lost the items you cheated for to get in the first place!!
Yet you actually feel you were the victims and are hard done by! This is the point which you actually cant see at all, you really do think you have the moral hgh ground on this
I could keep pointing this out to your forever but you entitles sense of worth just can't allow yourself to see the actual facts, ie you are not the victim in any way at all, and if you hadn't caused the situation YOURSELF then you wouldn't then this problem wouldn't have even been created
Please carry on posting, I bet you havent even noticed that there are only 2 types of people posting here? 1 lot, you the cheats, and the other lot, me taking the piss out of you
No-one else is bothered at all in any way, and im enjoying the fun!!
TBH, I'm a little saddened that it was another "glitch/error" in rewards that sprung up so soon after the last one, but the communication today by Kabam was exactly the type of thing that I felt was completely missing from the recent events of the "quest rewards exploit". I actually felt a bit of comfort and security when I first read the initial announcment but was immediately set to ease when the 2nd announcement came soon after with a few things for us to avoid doing in order to not get tangled up in it. And surprisingly, because of that follow-up, I didnt even once have a thought pop in my head to the usual tune of "great, another issue, another snafu thats going to screw a bunch of unknowing players". I hope this type of communication/response from Kabam continues ( albeit, not in connection with more glitches hopefully), because today for me at least, it made accepting and understanding the issues much more favorable than it has been previously.