Error on Refunding Items?

Hello,

I am writing as I just got a refund of 1x Revive and 2x Health Potions I used on the first day of false-start of AQ (When it was delayed an hour and then cancelled until the next day).

The in-game mail stated it woupd be refunding my items used and any tickets used, but I didn't get my 30 Tickets from Map 7 entry cost.

Note: this wasn't compensation, only items I previously used for that one day/hour period when the game was up.

Should I file a help ticket or will the tickets be sent in a separate in-game mail? @KabamMiike @Kabam Zibiit @Kabam Vydious @Kabam Porthos @Kabam Lyra @Kabam Boo

Comments

Lormif

They already refunded tickets last week

ThēMandalorian

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.

DeadPooop

U died in the first hour?

Lormif

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.

Which email? There were 4 emails, the one about tickets had a line about compensation but did not say anything about items and tickets other than the 120 unless I’m missing one

ORGANDUDE

You people completely disrupted our AQ AND WAR for over 48 hours and you think 60 tickets is the resolution? You guys are beyond lost. This is absolutely ridiculous. I’m quitting this game. You want to be taken seriously? GET SERIOUS.

ThēMandalorian

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.
Which email? There were 4 emails, the one about tickets had a line about compensation but did not say anything about items and tickets other than the 120 unless I’m missing one

The specific email sent and in my original post. You would only have received that in-game mail if you used items during that first day scrapped AQ. That's what I'm referring to and what I'm quoting. It specifically states Tickets used in addition to the items used but I only received my items used even though I used 30 Tickets for Map 7 entry.

And please, let's not turn this thread into bashing Kabam or any of the developers that have been working hard to get the game back up and running for us. This isn't the place and there are plenty of other threads to discuss that civilly.

KnightZero

I got the tickets I used back (Map 6). Might have to send a message to support and raise a ticket.

ThēMandalorian

I got the tickets I used back (Map 6). Might have to send a message to support and raise a ticket.

Thank you. Seems they left off the tickets on my refund but not my items. Truthfully, the items will be used this coming week where I already have the tickets so this will be helpful. Appreciate the message letting me know buddy!

Lormif

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.
Which email? There were 4 emails, the one about tickets had a line about compensation but did not say anything about items and tickets other than the 120 unless I’m missing one

The specific email sent and in my original post. You would only have received that in-game mail if you used items during that first day scrapped AQ. That's what I'm referring to and what I'm quoting. It specifically states Tickets used in addition to the items used but I only received my items used even though I used 30 Tickets for Map 7 entry.

And please, let's not turn this thread into bashing Kabam or any of the developers that have been working hard to get the game back up and running for us. This isn't the place and there are plenty of other threads to discuss that civilly.

Put in a ticket then, the mods cannot assist with account issues

ThēMandalorian

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.
Which email? There were 4 emails, the one about tickets had a line about compensation but did not say anything about items and tickets other than the 120 unless I’m missing one

The specific email sent and in my original post. You would only have received that in-game mail if you used items during that first day scrapped AQ. That's what I'm referring to and what I'm quoting. It specifically states Tickets used in addition to the items used but I only received my items used even though I used 30 Tickets for Map 7 entry.

And please, let's not turn this thread into bashing Kabam or any of the developers that have been working hard to get the game back up and running for us. This isn't the place and there are plenty of other threads to discuss that civilly.
Put in a ticket then, the mods cannot assist with account issues

I wasn't asking them to fix the issue, I was asking if they knew if the Tickets were coming in a different in-game message or if I needed to file a ticket.

That was what I said. I didn't ask them to fix the issue.

Lormif

They already refunded tickets last week

Sorry, that's not quite true. They did give everyone 120 Tickets but that was regardless if you used any to join the day that was scrapped. This in-game mail specifically states the used items and Tickets would be refunded and this was received today; well after the initial 120 Tickets have been given to everyone.

Hope that makes sense.
Which email? There were 4 emails, the one about tickets had a line about compensation but did not say anything about items and tickets other than the 120 unless I’m missing one

The specific email sent and in my original post. You would only have received that in-game mail if you used items during that first day scrapped AQ. That's what I'm referring to and what I'm quoting. It specifically states Tickets used in addition to the items used but I only received my items used even though I used 30 Tickets for Map 7 entry.

And please, let's not turn this thread into bashing Kabam or any of the developers that have been working hard to get the game back up and running for us. This isn't the place and there are plenty of other threads to discuss that civilly.
Put in a ticket then, the mods cannot assist with account issues
I wasn't asking them to fix the issue, I was asking if they knew if the Tickets were coming in a different in-game message or if I needed to file a ticket.

That was what I said. I didn't ask them to fix the issue.

Look 2 posts above yours, it seems people were refunded in that email

ThēMandalorian

Update:

It showed up right before I filed a ticket as a second in-game message. Thank you @KnightZero and @Lormif for the responses.

Appreciate the MOD team for looking into this too.

Thanks all!

Kabam Boo

Hey @ThēMandalorian !

We looked into this and you should have received it now in a separate message.

Thanks so much for your patience! Cheerio!

ThēMandalorian

Hey @ThēMandalorian !

We looked into this and you should have received it now in a separate message.

Thanks so much for your patience! Cheerio!

You're correct, thank you for the reply. Welcome to the Mod team! From all I've seen, we have a new face that will continue to keep us in good hands! I wish you and the entire team the best @Kabam Boo

Canrdboy36

You people completely disrupted our AQ AND WAR for over 48 hours and you think 60 tickets is the resolution? You guys are beyond lost. This is absolutely ridiculous. I’m quitting this game. You want to be taken seriously? GET SERIOUS.

BYE FELICIA

Kabam Boo

Hey @ThēMandalorian !

We looked into this and you should have received it now in a separate message.

Thanks so much for your patience! Cheerio!
You're correct, thank you for the reply. Welcome to the Mod team! From all I've seen, we have a new face that will continue to keep us in good hands! I wish you and the entire team the best @Kabam Boo

Thank you! We're very pleased to have loyal and patient players like you, as well!

Deadlygamer98

Hey @ThēMandalorian !

We looked into this and you should have received it now in a separate message.

Thanks so much for your patience! Cheerio!

Cheerio to you too!