Awakening Gem Bundle Bug

TheSilkyWafflw

I purchased the 4 star awakening gem bundle and didn’t even receive my crystal selector. I’ve waited and reset the game.

SaraLone

same here

Thicco_Mode

you can contact support

SaraLone

Thicco_Mode said:

you can contact support

already did, but just to check if it was something widespread

DRAGOLA

Post this on bug and issues

Gman0713

Same for me, I emailed support

Kabam Miike

Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.

SaraLone

Kabam Miike said:

Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.

already restarted several times and nothing appears. also sent an mail tu support team, ticket number 05588109

Gman0713

Restarted multiple times, still nothing.

Gman0713

Kabam Miike said:

Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.

Still nothing....

Kabam Miike

Hmm, okay. I'm on it.

TheSilkyWafflw

thanks mike.

SaraLone

Kabam Miike said:

Hmm, okay. I'm on it.

thank you ^_^

Gman0713

Kabam Miike said:

Hmm, okay. I'm on it.

Thanks!

mrclever8

I didn't get my selector either and I have restarted the game (several times)

thewass1980

I have the same issue, still waiting on a fix for this.

Gman0713

Anyone get their issue resolved yet? Mine hasn't.

SaraLone

Gman0713 said:

Anyone get their issue resolved yet? Mine hasn't.

I only got an answer redirecting my issue to another department. Still waiting for a solution

thewass1980

I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

SaraLone

thewass1980 said:

I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership

SaraLone

SaraLone said:

thewass1980 said:

I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership

just recieved my selector in this very moment

Gman0713

SaraLone said:

SaraLone said:

thewass1980 said:

I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership

just recieved my selector in this very moment

I just checked and mine came through as well.

Kabam Miike

Glad to hear it! If you were missing your selector, log in to the game and you should receive it now. Thanks for the patience everybody!