Global chat is Chernobyl level of toxic. How do we clean it up?

For example, there are users that constantly spam global. Usually don't mind. They can frequent whatever public forum they want as long as they arent hurting anyone. However, there are also way too many people using global as a dating service despite having kids on the game. Many of them do not get banned. Those who vent on global about their personal, suicidal tendencies are also a bit unsettling and remain on the chat.

But the final straw is seeing people not only stay on global for hours, but stay on there spewing racist insults. Kabam has managed to ban random words (sometimes even names of champions...) like "line", but cannot seem to ban people who use very obscene racial slurs.

If Kabam isnt reading all the reports, there should be some automatic system that weeds out repeat offenders based on how many times they attempt to use banned words. Or, if someone gets blocked/reported too many times, they get shot up the top of Kabam's list..like an offender ranking system. It's gotten to the point that people are threatening to doxx each other because theyre offended.

Comments

dot_ditto

Settings => Chat Enabled: Global (off) ..

works for me! heh

(but seriously, I hear your pain .. but unfortunately, the above is probably the best option available to you)
welcome to the internet. O.o

Whaaaat

2 words: Disable it

DPXFistheGOAT

Settings => Chat Enabled: Global (off) ..

works for me! heh

(but seriously, I hear your pain .. but unfortunately, the above is probably the best option available to you)
welcome to the internet. O.o

The problem is this isnt just "the internet". Kabam has complete control of what can and cannot be said on a game filled with 5 year olds. Yet we still have people saying racial slurs (including "n word") without consequence...while I cant even say harmless words like "ick". There should be a better automated program for this

DPXFistheGOAT

2 words: Disable it

Thats not a solution. Im not the only person reading global. There are kids on this game

DPXFistheGOAT

Im probably not allowed to even say half the racist slurs i saw on this forum, but i do have screenshots. I can post them if Kabam says yes? Or at least DM to mods

Eb0ny-O-M4w

As long as there is a chat, that will happen. You can't avoid it.
So the only solution would be, to remove the chat from the game. Which will as well cause consequences

RU11011

Im probably not allowed to even say half the racist slurs i saw on this forum, but i do have screenshots. I can post them if Kabam says yes? Or at least DM to mods

You can't take action on other players through the forums, unfortunately. The only way is to report them and submit a ticket through support with screenshots. I have no idea if it works, but it's worth a shot.

DPXFistheGOAT

As long as there is a chat, that will happen. You can't avoid it.
So the only solution would be, to remove the chat from the game. Which will as well cause consequences

A variation of the "n word" isnt even banned. While I understand your point, there are just some things that could be rectified

SuperiorSymbiote

As long as there is a chat, that will happen. You can't avoid it.
So the only solution would be, to remove the chat from the game. Which will as well cause consequences
A variation of the "n word" isnt even banned. While I understand your point, there are just some things that could be rectified

These people will always find a way to cheat the system.... trust me I know

DPXFistheGOAT

As long as there is a chat, that will happen. You can't avoid it.
So the only solution would be, to remove the chat from the game. Which will as well cause consequences
A variation of the "n word" isnt even banned. While I understand your point, there are just some things that could be rectified
These people will always find a way to cheat the system.... trust me I know

That's the thing though. They used regular symbols and letters without needing to alter the word. The system wasnt cheated. The system simply allowed it.

Vendemiaire

That is what you get for mixing people with different cultures, upbringing, generation, and level of entitlement. The only time I used the global was when I was just stating out on this game and was looking for an alliance. Then, I figured that the forum was way more civil. But as you said, there are kids playing this game who'll see how disgusting reality is unprepared so an improvement is welcome.

Jaded

Turn it off and it’s gone.

I only use it if I’m very, very (and I mean it) very desperate for a recruit. 99% fail rate tho.

unknown

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Eb0ny-O-M4w

As long as there is a chat, that will happen. You can't avoid it.
So the only solution would be, to remove the chat from the game. Which will as well cause consequences
A variation of the "n word" isnt even banned. While I understand your point, there are just some things that could be rectified

Well, that's more of a personal problem then. I understand that a lot of people get upset over some couple or words, but that isn't a reason to just "block it" from everyone else.

Moot4Life

why is global chat even in the game? it is not a good addition imo.

DarthPhal

Settings => Chat Enabled: Global (off) ..

works for me! heh

(but seriously, I hear your pain .. but unfortunately, the above is probably the best option available to you)
welcome to the internet. O.o
The problem is this isnt just "the internet". Kabam has complete control of what can and cannot be said on a game filled with 5 year olds. Yet we still have people saying racial slurs (including "n word") without consequence...while I cant even say harmless words like "ick". There should be a better automated program for this

Nobody should be allowing 5 year olds to play. The game is for 12 and up.

Mcoc_al

It's kind of like saying I don't like people saying things I don't like, these things happen, it's bs and abhorrent but people will always say it. Kabam can't do anything about it. Any mor censorship our chat would be terrible

Maltyo9

This thread reminds me of a "joke" that I heard a comedian say once...

"Anyone that thinks racism is dead has clearly never played Call of Duty with random white teenagers..."

Hammerbro_64

My blocked list is multiple hundreds of users. Just block and move on.

unknown

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winterthur

Settings => Chat Enabled: Global (off) ..

works for me! heh

(but seriously, I hear your pain .. but unfortunately, the above is probably the best option available to you)
welcome to the internet. O.o
The problem is this isnt just "the internet". Kabam has complete control of what can and cannot be said on a game filled with 5 year olds. Yet we still have people saying racial slurs (including "n word") without consequence...while I cant even say harmless words like "ick". There should be a better automated program for this
Nobody should be allowing 5 year olds to play. The game is for 12 and up.

Minor correction. It is 13.

DarthPhal

Someone needs to tell the App Store.

unknown

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unknown

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Epistriatus

“Are threatening to doxx each”......what is doxx?

As for the rest: just....sigh......

Ab_Samad

Lol I see so many people here telling him to disable/ignore/block the chats rather than supporting his cause. I think the biggest problem is that the people who are on forum are not standing up against evil. I think it is BIZZARE that people said "disable/ignore/block" with straight face and thinks this is normal. This is not normal or sensible in any community, specially in the community who's associated with Superheroes.

Sundance_2099

“Are threatening to doxx each”......what is doxx?

As for the rest: just....sigh......

Doxxing is the act of revealing people's personal details, such as street address, bank account details or email address, in public so that people can either go to their house and physically attack them, call the police on them to make false reports of crimes, scam them out of money etc.

Shamir51

My 8 year old son loves playing the game as he’s a huge Marvel fan.

I set up an account for him so he can mash buttons, open crystals etc.

Knowing what global is like, I’ve disabled all chat on his account.

If you’re a parent allowing your underage child to play the game and you’re worried about what they might read on global, disable it. That’s not to say that you condone, or agree, with what is being said but don’t see what else you can do.

Raising tickets does absolutely nothing. I sent in a ticket 3 months ago about a wildly inappropriate in game name- highly offensive to those of Jewish origin. That account is still active with the same name.

LeNoirFaineant

@DPXFistheGOAT if you really want to be on global just spend a few days blocking people it will then be better. Also it can be kind of funny seeing one sided conversations of people fighting with trolls you've blocked. I rarely go there anymore but the block feature definitely works. Also the F In DPXF always throws me off as I misread your name lol.

Kabam Porthos

Hey guys, I understand it can be frustrating to see abusive messages getting posted in Global Chat and I'd like to thank you for taking the time to express your concerns.

Rest assured, we take this issue very seriously! Any reports we receive of inappropriate behavior in Chat are thoroughly investigated and we take any actions we deem necessary to punish any offending players. The punishment issued to players for being abusive in Chat is determined by the severity of their comments. In some instances, we will temporarily ban a player from Chat, while at other times, we may choose to issue a permanent Chat ban.

When you notice inappropriate behavior in Chat, it's possible to report it by tapping on the player's avatar, located beside the alarming comment, and then tapping on REPORT USER. It's also possible to block the player from this menu by tapping on BLOCK, meaning you won't see any messages from them again.

If you prefer, it's also possible to disable Global Chat in the game settings. To do this, tap on the gear shaped icon, located in the top left corner of the game's Home screen. A list of enabled Chats will be then be displayed on the right hand side of the screen, including Global, Alliance, and War Room. If the box beside Global Chat is ticked, simply tap on the tick to disable it.

You can also report any inappropriate behavior directly to our Support Team, more information on this can be found HERE. You can reach out to our Support Team by clicking on the "Need more help? Contact us" button, located at the bottom of that article or by clicking HERE.

Due to our Privacy Policy, we're unable to let you know the outcome of any investigations we've carried out or any actions we may have taken on individual accounts in response to a report of inappropriate behavior. However, we really appreciate every report we receive and we're extremely thankful for your commitment to keeping the game's Chat feature free from abuse of any kind.