Network connection issue [Merged Thread]

DRAGON_ZEE

Mee too having the same problem in S7

ThePapayaIsHot

Hi! This is my first time writing here,, but I'm having problems logging in the game since this month's update. I logged in this morning to open crystals, then I got off the game and updated it while I had breakfast. But after it updated, it won't log in. It won't pass the first loading screen and only says I have Connection Issues which is weird cause all the other devices have perfect wifi connection. I even have an older phone with my second account that I haven't updated yet, and it lets me log in perfectly without issues. Which is why I'm guessing it had to be the update.

Can you please help me? I really need to finish the Krakoa Island before it finishes today 😥😥

Mainzel

Sony Experia XZ 3
Android 10
Wifi (I usualy have not so great wifi but since the last update it still loads much longer than it used to)
Hope this helps. Would be nice if you could fix this until the new event quest starts

Superbattletack

I’m having an issue going into arenas now this is what shows up

Superbattletack

OminiMan

Reinstall old versio

Foolhardy78

I'm having the same issue. I can't log in after the update. I was able to prior. Other games on my phone work just fine. I even tried uninstalling and reinstalling the game, which I was able to do, but once I try to log in, it won't. It just shows connection error on main loading screen I have a Galaxy Note 20.

Colonaut123

If Kabam wants data, I give it to them.

I started the game at 17:29 UTC+1. At 19:38 I finally passed the log in screen. At 21:36 I'm still at the loading screen. It is 23:29 and I still haven't entered the game today. It keeps giving me the disconnect icon, with intervals of no network connection messages.

I'm beyond mad right now 😤. Is six hours and counting loading time funny to Kabam? I will lose log in calendar rewards if there isn't a fix in less than one and a half hour. All because I downloaded a crappy update.

I'm really sick of this BS.

ThePapayaIsHot

@Foolhardy78 Thank you! At least now I know it's not only me. I wanted to try uninstalling it and reinstalling to see if it worked. So thank you for letting me know you tried it too!
I wish the error could be fixed ASAP

ThePapayaIsHot

@Isbenson1 , how do you reinstall the old version?
In play store I can only install the newest version of the games, not previous versions.

Colonaut123

Colonaut123 said:

If Kabam wants data, I give it to them.

I started the game at 17:29 UTC+1. At 19:38 I finally passed the log in screen. At 21:36 I'm still at the loading screen. It is 23:29 and I still haven't entered the game today. It keeps giving me the disconnect icon, with intervals of no network connection messages.

I'm beyond mad right now 😤. Is six hours and counting loading time funny to Kabam? I will lose log in calendar rewards if there isn't a fix in less than one and a half hour. All because I downloaded a crappy update.

I'm really sick of this BS.

At 0:00, I finally could log in. It seems back to normal now (normal being the usual crash every 15 min and random disconnections). I can't take this anymore. 🤬

Foolhardy78

ThePapayaIsHot said:

@Foolhardy78 Thank you! At least now I know it's not only me. I wanted to try uninstalling it and reinstalling to see if it worked. So thank you for letting me know you tried it too!
I wish the error could be fixed ASAP

You're welcome. I felt the same way after seeing your post. It sucks not being able to log in.

GamerKnite

Look the lack of communication from the developers is a bit ridiculous , damn near 2 days and no word on what they are doing and if they are even trying to fix it. Kabam get with it and communicate , this problem is causing issues for a lot of people

I_am_Mighty

Mine is Samsung galaxy s10 plus and I'm on wifi

tiddy

I've gotten in once since the update and tried many times. 😵
2 accounts, 2 different devices, same issue.
LG ThinQ & Google Pixel, multiple networks

MDarwish

I have the same problem
Samsung Note 10+
Last android update
Game take awhile to start like 4-5 minutes

SneakyWarrior

yesterday the game took me twenty minutes to start.
iPhone11 and my internet is perfectly fine on other games, social media and safari

Jh_Dez

Still experiencing this
Nokia 5.1+ android 10

King_8

In-Game Name: King 8©
Device and Model: OnePlus 6t
Device Operating System: OxygenOS 10.3.5
Cellular or WiFi: WiFi
Game Version Installed: 28.2.0
Game Mode: All
Description of the Issue: Not able to log in when using WiFi. Problem is all the time.

Godslayer_7

This time kabam has crashed the game for android users

Godslayer_7

Hope it gets better till tomorrow

OminiMan

@ThePapayaIsHot I downloaded the older version from apkpure

shield456

My progress after I reinstalled game

shield456

In 16 mins

Eternity0

Redmi Note 9S

Still experiencing loading on Cellular (4G) tried with Wifi same! But after 5-7mins of loading game runs normally as usual

shield456

I don't think I'll be able to play Mcoc with these issues.
Today is the last day of treasure island I wanted to complete the remaining paths for wh9ch I have collected more than 13 keys.
So much effort for collecting keys and u don't get to play the island.
I am fed up.
I collected so many keys since 4 days and am not able to play the island.
Plz fix it KABAM!!!!!!

shield456

Colonaut123 said:

If Kabam wants data, I give it to them.

I started the game at 17:29 UTC+1. At 19:38 I finally passed the log in screen. At 21:36 I'm still at the loading screen. It is 23:29 and I still haven't entered the game today. It keeps giving me the disconnect icon, with intervals of no network connection messages.

I'm beyond mad right now 😤. Is six hours and counting loading time funny to Kabam? I will lose log in calendar rewards if there isn't a fix in less than one and a half hour. All because I downloaded a crappy update.

I'm really sick of this BS.

Colonaut123 said:

If Kabam wants data, I give it to them.

I started the game at 17:29 UTC+1. At 19:38 I finally passed the log in screen. At 21:36 I'm still at the loading screen. It is 23:29 and I still haven't entered the game today. It keeps giving me the disconnect icon, with intervals of no network connection messages.

I'm beyond mad right now 😤. Is six hours and counting loading time funny to Kabam? I will lose log in calendar rewards if there isn't a fix in less than one and a half hour. All because I downloaded a crappy update.

I'm really sick of this BS.

Really this update is *rap

shield456

Superbattletack said:

After this message I lose an arena fight

shield456

Superbattletack said:

After this message I lose an arena fight

sharkdeavour said:

welp im awaiting compensation 👍

Yeah compensation is mandatory 😵😤🤬🤯😠 😄😃

Omergamer

Does anyone also have bad internet i have connection to the internet and i can play other online games but i can't log in to the game