How do I find out what my original player name was?

So I need to find out what my original playername is for my support ticket but I have no idea how to find that. I made my account around 5 years ago but left after like a week of playing, I came back a little less than 2 years ago and changed my name to “Dark Eternity”. It’s not like I ever thought I would need my original playername, so does anyone know how to solve this?

Comments

unknown

This content has been removed.

Solswerd

So I need to find out what my original playername is for my support ticket but I have no idea how to find that. I made my account around 5 years ago but left after like a week of playing, I came back a little less than 2 years ago and changed my name to “Dark Eternity”. It’s not like I ever thought I would need my original playername, so does anyone know how to solve this?

I don't know if there is a solution. They ask for your original player name as a security measure to ensure they are dealing with the actual owner of the account. Because of that, they do not really provide a way to find that information.

DNA3000

So I need to find out what my original playername is for my support ticket but I have no idea how to find that. I made my account around 5 years ago but left after like a week of playing, I came back a little less than 2 years ago and changed my name to “Dark Eternity”. It’s not like I ever thought I would need my original playername, so does anyone know how to solve this?

Did you ever take a screenshot of your gameplay? If so, it might be in one of those.

If you don't have a record, Kabam won't tell you and the game won't tell you, for the reasons @Solswerd mentions.

TimeGenesis

This requirement is d silliest of all. Everything on the validation can be tracked google play / ios. location would be obvious.
Username can only be if you took ss / vid a long time ago OR u have signed up for newsletters

DarkEternity

Well sounds like Kabam likes to screw people over with this question lmao, I’ll just put in my current one and see what happens

LeNoirFaineant

I think it's because some people buy accounts, in which case they would have no way of knowing what the original name was.

Jaysen

I lost my account and know the username for it

DarkEternity

I lost my account and know the username for it

Why tf you necroing my post lmao

Ironside47

This requirement is d silliest of all. Everything on the validation can be tracked google play / ios. location would be obvious.
Username can only be if you took ss / vid a long time ago OR u have signed up for newsletters

Agreed. I spent an entire evening exchanging emails with support guessing questions and trawling through purchases. There really must be a better way.

LeNoirFaineant

@DarkEternity since we are here... did you ever figure out your original name?

DarkEternity

@DarkEternity since we are here... did you ever figure out your original name?

@LeNoirFaineant Nope! But I was able to get the issue resolved by giving them my current username.

Kabam Zanzibar

Glad you could get the help you needed, I'll close the thread now that the matter is resolved.