Kabam and emails

Paddy1976

Is anyone else having problems with emails and Kabam??

I emailed them Friday night and I had a response back early hours of Saturday morning. I then responded back to them about midday Saturday with the information they requested. It’s now Tuesday and I’ve not heard back. Beginning to think theirs either a problem or am being ignored.

Comments

Rookiie

No no you're not being ignored
They're probably overwhelmed with tickets and issues from Cyber Weekend
And they don't usually closes cases without a response or some form of consent from your end
Try sending a follow up email, maybe your case slipped down the queue

Paddy1976

I sent a follow up to it yesterday and still nothing

Rookiie

I sent a follow up to it yesterday and still nothing

Just give it some time
It took Kabam support about 3 days to resolve an issue of mine that I raised on Friday too

Kabam Porthos

Hey @Paddy1976, rest assured, our Support Team will get back to you as quickly as possible. Their response time depends on several factors, including how busy they are and how complex your issue is. I recommend being patient in the meantime.