How do I send a help ticket?

For some reason when I gifted 15 lvl 5 potions it went in twice. I claimed one set of 15 but I want to get my units back for the other 15 and haven't not claimed them. Since I forgot how to send a help ticket can someone help?
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Comments
Choose MCOC -> Select "Submit a Request" -> Choose "I need help" -> Fill in the details about the problem and submit.