Can’t pick game in when submitting ticket

Just as the title reads

Comments

I can’t select a game when sending a help ticket. I recently purchased the daily skill cavalier bundle. When I bought it the deal never disappeared like it normally does. So I clicked purchase again because I thought maybe it didn’t register. When that was purchased the cavalier and grandmaster on were purchased. I haven’t done anything with the grandmaster stuff because I want my $5 back. It was a visual glitch in the unit store. I purchased the deal today( dec 23) at 6 oclock CST

Thicco_Mode

what happens when you try to select a game

Was525

I did a ticket last night and was able to select mcoc just fine. What is happening when you try

Odinson9

When I try to select game my only option is select game

Thicco_Mode

When I try to select game my only option is select game

oh it might be because they are redoing support so there are bugs with it right now

Odinson9

SummonerNR

Go to NEW Support site... below is from Kabam Lyra ...

Please go to our new website to submit a ticket. You will need to create an account and sign in.

http://mcoc.kabamsupport.com/

Odinson9

Go to NEW Support site... below is from Kabam Lyra ...

Please go to our new website to submit a ticket. You will need to create an account and sign in.

http://mcoc.kabamsupport.com/

It won’t let me sign in

Odinson9

I was hoping to get the ticket sent today. If I use any of the items then they will use that against me. It’s hard not to use the items when they are shards of catalyst

SummonerNR

Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.

Odinson9

Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.

That’s what I did lol

Hoitado

“I missed the part where that’s my problem”

- Tobey Maguire AKA THE BEST SPIDER-MAN

Odinson9

“I missed the part where that’s my problem”

- Tobey Maguire AKA THE BEST SPIDER-MAN

You don’t gotta respond

Kabam Ahab

Hi! Are you able to select the game when accessing the site through from your computer? If you have not yet tried, please follow the support link here.

SummonerNR

Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.
That’s what I did lol

After going to the new site ? Or from the old one which looks like where your previous screencap is from ?

Below is screencap of new site (“Select a Game” is NOT the top line anymore like it was in the old system).

Mattstafari

Try another browser/ phone/ computer.
That's an error loading the dropdowns on your device.

Edit: if you're somehow on an old page that isn't used anymore, that won't help.

Odinson9

Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.
That’s what I did lol
After going to the new site ? Or from the old one which looks like where your previous screencap is from ?

Below is screencap of new site (“Select a Game” is NOT the top line anymore like it was in the old system).

Thank you. I forgot they made a new site

Odinson9

Hi! Are you able to select the game when accessing the site through from your computer? If you have not yet tried, please follow the support link here.

I forgot you guys made a new site