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Unable to end combos with medium

I've been away from the game for a while now. Came back and now I can't end combos with medium with any champion. It doesn't matter how far I swipe, my champions always end with a light attack. This is extremely annoying as my Elsa is now useless for evade countering, Mysterio can't apply poison, Claire changes modes when I don't want her to and Stealthy just wastes his gadgets.
Also, how do I email support? There's no option for it in the new support page.
This is a YouTube link showing my gameplay
https://youtu.be/YYA2tL6AGvU
DEVICE: Umidigi A7 Pro
ANDROID VERSION: Android 10
GAME VERSION: Latest update
CELLULAR OR WIFI: Both
CARRIER: Airtel NG, GLO NG
GAME MODE: All game modes
Also, how do I email support? There's no option for it in the new support page.
This is a YouTube link showing my gameplay

DEVICE: Umidigi A7 Pro
ANDROID VERSION: Android 10
GAME VERSION: Latest update
CELLULAR OR WIFI: Both
CARRIER: Airtel NG, GLO NG
GAME MODE: All game modes
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Also, do you know how I can email support? The option is not in the new support page
The “Submit a Request” link is in upper right corner (full site, not sure about Mobile site).
And also within each Article, same link should be at the bottom of each Article as well.
I remember using 4 Star Phoenix and saying "Woah occasionally her final attack is 2 Hits!" back when that was new and there weren't Champions dependant on what your final hit was😂 so I would occasionally hit it but on accident.
Try to swipe a longer time, the system may confuse a small line for a light attack.
I reinstalled the game, now warlock can consistently do medium enders, Elsa only does it the first time, it never happens again no matter what. Claire does it 30% of the time. Stealthy too. Domino is more like 40%. Swiping from the left doesn't noticeably change the odds except that Elsa is more likely than not to do the first medium-ender