Where to post bug fixes for other players to see

Short version:
Where and how can I post a possible fix for a bug that I have experienced, so that it can be easily found by other players, without getting banned (see below)?

I refuse to post it in the two threads about 'LAG, CRASHING AND PERFORMANCE' so that it can get lost in 54 pages that never get read.
I'm interested in informing other players, to benefit them.
I'm not fussed about informing Kabam (fine if they see it, but they say they've been studying this for nearly a year now and assure me that they are on the case, so presumably they've discovered this already, right?).

===

A while back I posted a report about a bug where... I can't say. I've come up with a solution that may solve it for at least some players and I'd like to share it with them.

Why so coy? My follow up post on my report was deleted and I got warned.
- I've been warned to 'Make your posts constructive' or be banned, and that 'repeatedly posting the same post or topic is not constructive. Neither is re-posting a closed or deleted thread' and 'There is no need to refer back to an old bug report you've submitted in the past.' So I can't post about the bug again, nor refer to it for fear of banning (I clarified those with the Kabam mod in question) - and I can't post in the original thread as it's closed.
- Further they told me to 'share any feedback about those in one of the dedicated threads. Creating another discussion about those issues is not constructive in any way whatsoever.' In other words, bury it in 54 pages - no new discussions outside of those two threads.
- Bottom line, they said 'The only way to provide constructive feedback about a potential bug is to post a report in the Bugs and Known Issues section.'. Definitely not allowed anywhere else.
- I'd tell you to review my posts and find the most recent, but I've checked and when you click on someone's name the list of posts that comes up does not list every post they make.

So, serious question, how can I post this possible fix for some players, in an obvious place, without a ban? @Kabam Miike @Kabam Porthos any thoughts?

PS. Given the trouble (and in-game losses) this bug has caused me over nearly a year, and the way it has not been fixed, and the amount of grief I got for posting in this forum, it crossed my mind to just not bother posting. That's the natural outcome of how we get treated, in game and out. But I'd like to help the other players.

Comments

Crcrcrc

What’s the bug?

JackDiamond

I'm not allowed to say. Per Kabam mod instructions: 'There is no need to refer back to an old bug report you've submitted in the past.'

JackDiamond

'Creating another discussion about those issues is not constructive in any way whatsoever. Repeatedly posting about the same topic is a violation of the Forum rules.'

JackDiamond

'The only way to provide constructive feedback about a potential bug is to post a report in the Bugs and Known Issues section'

Masterpuff

'The only way to provide constructive feedback about a potential bug is to post a report in the Bugs and Known Issues section'

And now we have answered our own question.

JackDiamond

I guess, since I've said it would be posted in the threads about ''LAG, CRASHING AND PERFORMANCE'' you can assume it's about lag, crashing or performance.

JackDiamond

'The only way to provide constructive feedback about a potential bug is to post a report in the Bugs and Known Issues section'
And now we have answered our own question.

And now we have not read the original post.

"I refuse to post it in the two threads about 'LAG, CRASHING AND PERFORMANCE' so that it can get lost in 54 pages that never get read. I'm interested in informing other players, to benefit them."

SummonerNR

'The only way to provide constructive feedback about a potential bug is to post a report in the Bugs and Known Issues section'
And now we have answered our own question.
And now we have not read the original post.

"I refuse to post it in the two threads about 'LAG, CRASHING AND PERFORMANCE' so that it can get lost in 54 pages that never get read. I'm interested in informing other players, to benefit them."

So as opposed to posting a potential solution within the existing thread that everyone already knows about and continues to add to (so it is always among the upper pages of most recent threads), you want to create a new thread for your solution which will after a couple days fall so far off the grid that nobody will be seeing it either ?

(Does it have something to do with switching back-n-forth between WiFi/Cell, or a certain Network Type in device settings ? Seen that up there before.)

JackDiamond

No, I want to create a thread for my solution with a decent title that can be searched and found by anyone using the forum search or google. A thread that can be properly located so that when you click on the search results it goes directly to the solution rather than a page of 29 posts, only one of which is directly related to this, and you have to look through the 29 to find the one; a thread where people can comment, add suggestions or ask for clarifications.

Look, I'm not trying to be an idiot, though I guess it's pretty clear I'm annoyed at Kabam in general and I think that some of the forum rules are less than helpful. I just want to know where and how I can post this fix (other than the crazy long thread) without getting banned.

And no, it's not related to those.

danielmath

post it on your facebook

JackDiamond

post it on your facebook

Sure, I'll get right on that.

Crcrcrc

I'm not allowed to say. Per Kabam mod instructions: 'There is no need to refer back to an old bug report you've submitted in the past.'

You can mention it in a discussion. They don’t want you to make new threads on it. Also, Kabam reads the bugs thread. Where do you think they get the info on what bugs they need to fix? They have to find it out somewhere

JackDiamond

@Crcrcrc thanks for the thought. Yeah, if I saw the ideal discussion I'd post into it (actually, there is an ideal discussion because I posted it 8 months ago, but Kabam closed it). Posting it in a random 'not ideal' discussion would get it out to about the same degree as putting it in the 54 page bug thread. Remember, the point is to have it searchable etc.

Re the bugs thread I know Kabam reads it; I don't think many others do - and the whole point is to help other players do the fix. It's not like Kabam is going to email everyone and tell them this! Nah, I confidently predict that there will still be players with this problem 1 to 2 years from now.

If I seem to be making a meal of this, it's because Kabam's forum rules put me here; I have been explicitly warned not to post again on old bugs, on pain of banning. So what to do, if I actually want people to see it? That's the discussion here.

SummonerNR

So your previous threads have just been complaining about the problem, which Kabam has then been directing you to go into either the Troubleshooting threads, or another specific “press fight game freezing” thread (which itself is still an open/ongoing thread, not closed).

But after 9 posts within this one, you still have yet to let people know what your “Solution” is that (I guess) people would be able to do on their devices in order to fix it for themselves.

Perhaps you could create a thread called “SOLUTION.. to Crash Problems” (or “Lagging”, or whatever it is that you are saying you have a solution to).

And then actually lead off with what it is people can do (aka, the actual Solution).
....
If it sounds too much like just complaining about the problem (again) that is where Kabam may be directing you to put it into an existing complaint thread or closing other new (repeated) threads.

Drake2078

Have you posted it suggestions and requests?

JackDiamond

@SummonerNR Yeah, what you can't see are the private conversations I had with Porthos (from which the quotes above are drawn) where I was specifically instructed as to what could lead to a ban, and we discussed the details of that.

As I understood it (and you can see the quotes above) referring back to an old bug report, starting a new discussion about it or posting about it anywhere other than in the specific generic threads were red flags that could lead to banning.

At the time I could see what they wanted to avoid (spamming of posts about particular bugs) but thought that such a black and white absolute edict was a strange choice by Kabam, but I accepted it as their choice in their forum. Now I guess that if @Kabam Miike @Kabam Porthos don't weigh in then I'll have to just go ahead and do it anyway and hope that what they painted as a bold line was in fact blurry, and that I don't get banned for trying to help people.