Game freezing and crashing

Wisermicrobe934

So I was trying to play aq and my game was lagging and froze and when I went in to labyrinth of Legends when I started the fight my game would freeze completely and I couldn't join the fight.
I'm on a Moto g7 power if that matters at all and any advice on what to do. T.I.A

Kabam Valkyrie

Hi There!

Thanks for reporting this.

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Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

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Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

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