**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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My rank-up gem was never returned❗️

PsilencePsilence Posts: 29 ★
edited March 2021 in Suggestions and Requests
I accidentally used a 4-5 generic rank-up gem on a 5 star champion. I contacted support and explained the situation (that it was an accident and that I had intended to use cats—including T5B that would expire soon). Kabam took the aforementioned cats from my inventory almost 8 hours ago but my 4-5 rank-up gem still hasn’t been returned!

Has anyone else experienced a situation in which an item that was suppose to be swapped was not returned after Kabam removed items from your account?
Post edited by Kabam Porthos on

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    Kabam PorthosKabam Porthos Posts: 4,676
    edited March 2021
    Hey @Psilence, we don't have access to ingame accounts here in the Forums so are unable to help in situations like this. I recommend waiting 24 hours. If the Rank-up Gem hasn't been returned to your Inventory by then, please reach back out to our Support Team.
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