Less than helpful supoort
Swolemander
Member Posts: 3 ★
How can I get to a support person who will actually read my messages and look at my screenshots. I have not received my season rewards. I attached sceenshots of my inboxes proving that on the day they claim I recieved them I did not. Then I get a reply about the ways I could have claimed them. That reply completely ignored my question of how did I claim something that is not in my read or unread inbox. This is ridiculous, I just want my rewards and someone who is competent enough to read and respond to a ticket not copy and paste from some answer sheet that is not answering my issues.
8
Comments
Showing your Inbox or Read Mail is not PROOF that you never received it. Since there is such a thing as DELETE Mail Msg. (And there isn’t a Deleted or Recycle Bin or anything like that in game).
So, not saying you did or didn’t receive it. Just that screenshots of “not having a msg” currently in folders is not actually proof.
Support should (?) be able to check in their system though, which sounds like they have already supposedly verified from their end.