Has this happened to you?

Been playing since Dec 2014 and never had this issue.

2 days ago I had about 800 units, the next day I had 93. According to Kabam I logged into my account opened 5 Odin 2-4 star crystals. Here is the thing, I was saving my units to complete act 6. I have over 10k prestige and at my level I would never spend units on a 2-4 star crystal as I do not want or need a 4 star champion (you can't even use them in act 6).

So I guess what I am asking the community is has this ever happened to anyone? I'm a bit dumbfounded by this situation and really confused as to how it happened.

Kabam Support basically shrugged me off and said we can't reverse those transactions and you're SOL, I asked them if I was hacked and they basically said "we can't check IP addresses but there was not unusual activity on your account".

What frustrates me the most is they are making me question my sanity. Like a scene from one of those movies where YOU KNOW you didn't do something, but no one believes you. *cough Jodie Foster cough*

Comments

Parfanity

You're SOL*

Ghostboytjie

Ask kabam maybe at what time the crystals was opened then if it wasnt when u logged

U either left ur phone for someone in ur house who used it?

Or hacked?

unknown

This content has been removed.

Parfanity

Ask kabam maybe at what time the crystals was opened then if it wasnt when u logged

U either left ur phone for someone in ur house who used it?

Or hacked?

Well the only other person I live with is my husband who has cancer and is on hospice. I did ask that they said it was at 6pm. Which verifies it was not either of us. I had hospice nurse over at that time helping me with my husband's IVS.

But Kabam is saying "no unusual activity" so again it's not so much the units I'm concerned about at thus point and more so how it happened. 🤔

Pulyaman

Ask kabam maybe at what time the crystals was opened then if it wasnt when u logged

U either left ur phone for someone in ur house who used it?

Or hacked?
Well the only other person I live with is my husband who has cancer and is on hospice. I did ask that they said it was at 6pm. Which verifies it was not either of us. I had hospice nurse over at that time helping me with my husband's IVS.

But Kabam is saying "no unusual activity" so again it's not so much the units I'm concerned about at thus point and more so how it happened. 🤔

Sorry that it has happened. Best you change your login password just for safety.

Rookiie

It seems to me *ponders intensely* .. 🔍

That Kabam's AI has secretly evolved from fighting to account management. It has either:

1) Developed an addiction towards crystal opening (low intelligence),
2) Drained your units to force you to spend real currency (high intelligence).

It would also seem as though the AI has built a neural network through your account, and you must shut it down before it continues to grow.

Madam Parfanity, I regret to inform you that my diagnosis for your account is to delete it. Delete it before it continues to spread and infect the entire player base.

You must stay strong, Madam Parfanity. I wish you the greatest of strength in your endeavour.

Best of luck,

Detective Rookiie Holmes

Rohit_316

Are they auto - opening cavs. as well ? 🤔

Daddrieda

I’m not following where this 2-4* crystal purchase came from? If you know where it came from then you can head to that section and screenshot to give evidence that you didn’t purchase anything.

MrInsanity

Sorry this happened

Units are annoying to get.

BlackTuran

I think that if you haven't opened the crystals, you can get your units back. I'm not sure though

Ted_n00bgent

I had 5% t5cc vanish from my Crystal's. I was saving my 2%, 5%, and 10% and I noticed the 5% was gone. Nothing in my inventory for t5cc fragments. No help from support.

Daddrieda

Ilacsskill made a video about this issue where a player send a screenshot to him. If you head to his channel and look it up then you can do the same what the video is about.

unknown

This content has been removed.

Chikel

Maybe it's a bug from their spring cleaning

Daddrieda

Sorry to hear about your Husband, take care of him instead of worrying about virtual money in virtual game

Understanding as it is, it’s still not in your right to say anything about it because it’s none of your business what she/he does. You have zero clues nor rights how she/he handles her/his time of her/his day(s).

Daddrieda

Sorry to hear about your Husband, take care of him instead of worrying about virtual money in virtual game
Understanding as it is, it’s still not in your right to say anything about it because it’s none of your business what she/he does. You have zero clues nor rights how she/he handles her/his time of her/his day(s).

And the person who just disagreed this is an pure idiot on an immeasurable level.

DrZola

Sorry this happened to you and sorry to hear about your husband. I’ve had several odd things happen to my account, but nothing like this.

It sounds like the sole option you have is to change your login and keep a record of your ticket. If it happens again then, go back and report it.

Dr. Zola

Kabam Ahab

The Forum Team does not have access to in-game accounts. Please follow up with the Support Team if you have any questions in regards to in-game items. Thanks!