Possible Arena Bug

Just noticed a possible bug in the arena.

Once a set of fights is over, the champions automatically go to the "cooldown" section without me ever pressing the "get help" button.

Might be a bug but would be such a cool quality of life saver.

I've attached a video and screenshot for better explanation.

https://youtu.be/ViIJeX-M-54

Comments

Kabam Valkyrie

Hi There!

Thanks for reporting this.

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Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

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unknown

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SummonerNR

(copy-n-paste form request, only on a Friday Morning it seems ?)

@Zan0 is correct, if you are grinding arena and come back to use champs after their “reduced” cool down allows it, but before when their “original, full cooldown time” would have still been going on for, then when you used them again you may not be able to ask for another cooldown Help because the original full-duration time has not quite expired yet.

Like using 5* champs again at about 6 hrs 45 mins after original use (instead of after 7 hrs) and see that Help button is not there this 2nd time.
But then after another 15 minutes after re-use, their original full recharge time would then expire and you can indeed ask for Help for them again then.

Might also happen if you ask for help, but then immediately use either blue Stamina Recharge Vial (or more typically Units) to recharge then and use them again right away. The Help button might not again be available because you had just recently already asked for Help.

WebheadUnltd

Hi There!

Thanks for reporting this.

Can you fill out this template please?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

Device and version: OnePlus 6, Android 10
Connection: WiFi
Game version: 30.1.0
Game mode: Arena
Champions affected: random
Boosts: none active

Description: help button is not available and champions are going into auto-cooldown.

WebheadUnltd

Didn't know that there was a cooldown to ask help as well.

Thanks for the info @Zan0 @SummonerNR