Rank up gem not working

It shows up on my r3 medusa but not on my doom. Already closed and reopened the game. Does anybody know what to do or how to file a ticket?

Comments

Is that one of the year restricted gems?

Is that one of the year restricted gems?

I got it in v6 so I dont think so

Is that one of the year restricted gems?

Oh well apparently it is and I'm just dumb