Help: MISSING Rewards from Marvel Insider

I redeemed the 30K reward for 2* Mangog that was to be delivered by yesterday (4/23) but I didn't get anything

Has this happened to anyone else?? It's never happened to me until now and I've redeemed several rewards from Insider over the past couple years

What's the best way to go about this ie who exactly to contact, to get this resolved

Comments

MAERvelGOD

If anyone has experienced this and knows how best to get this resolved ASAP, please share... THANK YOU!!!

MAERvelGOD

I am going to change my account name but I was waiting for this reward 1st so now I'm in limbo on the name change until I can get the rewards 🤯🤯🤯😔😔😔

Sundance_2099

best bet is contact Insider support. I got my Asgardian crystal bundle, so...

MAERvelGOD

best bet is contact Insider support. I got my Asgardian crystal bundle, so...

I didn't see Customer Support or Customer Service on there but I'll look again, thx

Uncle_Fatty_247

I got the Asgardian one, but didn’t get the 2* Mangog bundle yet.

Give it a few days, probably just a overall system distribution issue.

Crcrcrc

Same thing happened to me, I opened a ticket. Waiting for a response...

Leslie316

Same here

Kabam Valiant

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johnlaw3742

I got the 2* Mangog but I'm missing the Asgardian Questing Bundle. This has happened to me in the past before. Email onlinesupport@marvel.com They are usually pretty good about getting any issue resolved.

GroundedWisdom

I redeemed the 30K reward for 2* Mangog that was to be delivered by yesterday (4/23) but I didn't get anything

Has this happened to anyone else?? It's never happened to me until now and I've redeemed several rewards from Insider over the past couple years

What's the best way to go about this ie who exactly to contact, to get this resolved

You need to contact Marvel Insider. There's a link to Support on their website. They handle their own promotions.

MAERvelGOD

UPDATE:

FINALLY got the bundle I redeemed after much back and forth with Insider Support