Can't access the unit store, about to miss out on all the spring cleaning offers

Roguefrogger13

So between Friday and today I made three purchases and bought three of the piggy banks. I'm on Android so my game isn't loading correctly so in order to play the game I have to force stop the app clear the cache and remove my data before I launch the game every single time. When I first woke up and looked at the offers in the unit store I decided to finish up earning my piggy banks so I did what I always do and I force stopped the game clear the cache removed my data reloaded the game so I could access all features of the game and went into the arenas. When I filled my piggy bank I got a notification and I went to go claim it and I got the following message to contact support which I did. However this is a time sensitive issue because I have less than 24 hours to buy the stuff in the unit store for the spring cleaning event and now I can't purchase anything. The problem is not on my side could you guys please help on your side I have less than 24 hours before the offers expire and I wanted to make some purchases. I've been playing this game since it came out and I've never experienced this issue.

Roguefrogger13

Has anyone ever experienced this? I've tried everything I could think of. I even called Google and they're telling me the problem isn't on their side, they are telling me the problem is with Kabam. This is crazy 🤷🏻

Roguefrogger13

I just downloaded pokémon go because it was the only other game I could think of that I ever played where you could make purchases and I had no problem trying to make a purchase so the problem isn't with Google

Roguefrogger13

Does anyone know how to get someone's attention in the forum? I'm running out of time and any help would be appreciated

Roguefrogger13

Well I've been dealing with this for over 3 hours and now there is less than 19 hours left before all the offers expire

Someone please help me 🤦🏻

Texas_11

From Kabam

, I'm sorry to hear you're unable to make purchases in the game.

If this issue is present in other apps, I recommend reaching out to Google or Apple's support team for assistance. However, if the issue is only occurring in this game and you haven't already, please try the troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

After performing those steps, please try to make a purchase once more. If you're still having issues, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.

Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.

Texas_11

https://forums.playcontestofchampions.com/en/discussion/137612/purchases-no-longer-available



https://help.kabamsupport.com/hc/en-us/articles/360052839451-Real-Money-Purchase-Issues

Texas_11

Roguefrogger13 said:

Well I've been dealing with this for over 3 hours and now there is less than 19 hours left before all the offers expire

Someone please help me 🤦🏻

Looks like your transaction may have been flagged under fraudulent, I sent you some previous tips.

Good luck

Roguefrogger13

Texas_11 said:

Roguefrogger13 said:

Well I've been dealing with this for over 3 hours and now there is less than 19 hours left before all the offers expire

Someone please help me 🤦🏻

Looks like your transaction may have been flagged under fraudulent, I sent you some previous tips.

Good luck

Thank you bro I appreciate it I'm going to try them right now this is been a horrible Sunday I just wanted to relax and enjoy the game I didn't want to spend my entire afternoon dealing with this 😕

Roguefrogger13

Yeah I tried those already and I contacted support almost 4 hours ago I guess there's nothing else I can do but wait to get angry when the unit store offers expire and then rage quit the game which I'm pretty sure I'm going to do at this point because between having to clear my data every time I load the game and now missing out on the unit store offers well that's just too much and not worth the frustration I'm dealing with right now

Texas_11

Roguefrogger13 said:

Yeah I tried those already and I contacted support almost 4 hours ago I guess there's nothing else I can do but wait to get angry when the unit store offers expire and then rage quit the game which I'm pretty sure I'm going to do at this point because between having to clear my data every time I load the game and now missing out on the unit store offers well that's just too much and not worth the frustration I'm dealing with right now

You signed in to the play store store? Either disconnect it or reconnect it and see if that works . You can also uninstall

Roguefrogger13

Texas_11 said:

Roguefrogger13 said:

Yeah I tried those already and I contacted support almost 4 hours ago I guess there's nothing else I can do but wait to get angry when the unit store offers expire and then rage quit the game which I'm pretty sure I'm going to do at this point because between having to clear my data every time I load the game and now missing out on the unit store offers well that's just too much and not worth the frustration I'm dealing with right now

You signed in to the play store store? Either disconnect it or reconnect it and see if that works . You can also uninstall

I guess I'll do that too it won't hurt anything the only weird thing is I made a purchase before work yesterday and then played the game a little bit after work last night and when I woke up today I went back into the arena and I could see everything in the unit store but once I filled my piggy bank everything in the unit store disappeared and I got that stupid message. I just got off the phone with my bank they said nothing has been flagged and everything is processing normally they said the problem isn't on their end so then I called Google again and Google told me the same thing they told me on my last call that because I can make purchases in other applications the problem isn't on their side the problem is with the game developer which is kabam

Roguefrogger13

Kabam please help me, 17 hours left before the offers expire and I need at least 2 hours to finish the spring cleaning arena and collect the two remaining piggy banks ⏳🙁

Roguefrogger13

10 hours left before the offers expire and I'm still locked out of the unit store. If anyone reading this could please get supports attention on my account before that happens it would be greatly appreciated. Hopefully I'll have time to finish earning the last 2 piggy banks when I wake up. 🤞

Kabam Porthos

Hey @Roguefrogger13, we don't have direct access to in-game accounts here in the Forums so unfortunately, we're unable to assist with issues like this or check the status of Support tickets.

Our Support Team always aims to reply within 24 hours. However, their response time depends on several factors, including how busy they are and how complex your issue is.

I recommend being patient in the meantime. Rest assured, they'll get back to you as quickly as possible.