Update = Worse Crashing than Ever

The crashing is intolerable.

It is after every fight now. My game crashed 5 times without letting me fight one particular opponent in Alliance Quest.

Boosts expire because it takes a full minute to reload the game after each crash.

I've posted my info in the iOS thread, but Kabam doesn't read that, so it's a wasted effort.

Apparently they read threads, because they read and removed my earlier "Update =" thread.

You should focus on stopping the crashes, not stopping people from speaking about them.

Comments

Kabam Valkyrie

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

Username8923

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

I put all this in the iOS thread and nobody bothers to read the 1.4k postings there.

But since you asked again, it crashes ALL the time

iPhone 6
iOS 12.5
Verizon
Both cellular and wireless
MCOC version 30.0.1
Every game mode, every character
Boosts have no effect

It crashes every second fight, and I have to reload the game I don’t get to the fight, it crashes as the fight is loading.

And sometimes in the middle of the fight.

And I’ve been notifying y’all for WEEKS now.

Username8923

I tried to upload a video, but that file type "is not allowed" on your message board.

Apparently you don't accept MP4, which is the format for iOS video records of screens. Odd that you wouldn't do so, given I believe that's a HUGE part of your customer base.

Username8923

Feel free to comment on this to let me know that you can admit there is a crashing problem.

Username8923

Now that you have my information, what are YOU doing with it? Besides nothing that we can see, of course

Username8923

But I won’t just go away

Username8923

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra @“Kabam Valkyrie”

Username8923

Why do you ignore your customers?