Shang Chi arena milestone bug

I just hit the 9m point milestone in the 6* Shang Chi arena which is supposed to reward a 4* Shang Chi. The milestone shows him as a proper champion rather than the blue silhouette of a basic champion. I already had a 4* Shang Chi at signature level 20, and when I claimed the milestone I expected to raise him to signature level 40 and receive iso and 5* shards. Instead he went to signature 21. Is this correct? If so, he should be shown as the blue silhouette like basic champions typically are.

Comments

Mrspider568

The blue silhouette shang chi only gives 1 sig level not the basic 20

Grimv717

The blue silhouette shang chi only gives 1 sig level not the basic 20

What blue silhouette Shang Chi?

Kabam Valkyrie

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

SonOfSuiSan

It’s not a bug. It’s how all the arenas have looked and worked since they introduced champs into the milestone rewards. I contacted Kabam the first week they ran these, asking the same question and got this same generic response that you just did. When I finally got to actually interact with someone they said that yes this is the way the arenas were meant to be set up and theyd look into the idea of switching it to a silhouette icon to be consistent with other parts of the game. That was months ago and nothing has changed

MoistVL

@Kabam Valkyrie

As far as I can tell everyone is experiencing the same issue.

The bug is either with the arena paying out the wrong champion (paying out basic instead of full champ) or advertising the wrong champ (advertising full champ instead of basic)

It shouldn't be relevant to the bug, but here's the completed template for myself:

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.
Huawei Mate 10

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Android 10

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.
Vodafone Australia

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?
Both

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)
31.0.1

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Arena

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
N/A

Active Boosts: Are you using any boosts when you experience this issue?
N/A

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.
Arenas advertising a full champion dupe are paying out only a basic version of that champion. This has been ongoing since the 3* champions got added as milestones.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.
Already shown by another user in this thread

SummonerNR

It’s not a bug. It’s how all the arenas have looked and worked since they introduced champs into the milestone rewards. I contacted Kabam the first week they ran these, asking the same question and got this same generic response that you just did. When I finally got to actually interact with someone they said that yes this is the way the arenas were meant to be set up and theyd look into the idea of switching it to a silhouette icon to be consistent with other parts of the game. That was months ago and nothing has changed

Not sure if the blue silhouettes was ever changed WHILE that 1st arena was still going on or not.
But looking at “Completed Arena” for them now during the Cornucopia Sunday day, the silhouette blue shading is on ALL of the BASIC Arena Falcon rewards (both Milestones as well as Rank).
But NONE of the FEATURE (Shang Chi) rewards are blue silhouetted at all.

This seems to be a change from how another earlier thread I believe showed the lesser “Star” champ silhouetted but the higher “star” champ in next Milestone was not (within the same arena). Just talking about how they looked, not necessarily what they actually received them as.

As to previous commented quote by @SonOfSuiSan above, that would not necessarily still apply now that they have separated out Basic and Feature champs in milestones in their respective arenas as a way to earn the different “star” versions instead of from Rank rewards (and not just 3* as extras across the board as milestones like previously)

Seems to me, the Basic should be awarding single +1 Sig champs (3* 4* Milestones, 5* 6* Rank), and Feature should be awarding full +20 Sig (+8 on 3*) champs (3* 4* Milestones, 5* 6* Rank), as they are now the replacement methods for getting those 3* 4* Feature ones from older Rank rewards. Just like how they are picture currently looking at “Completed Arena”.

johnlaw3742

I have the same issue.

iPhone X
iOS 14.5.1
AT&T
Wifi
31.0.1
Arena
4* Shang-Chi affected
No Boosts

the featured 4* in the Shang Chi arena only awakened my 4* Shang Chi rather than providing a full duplicate with 20 sig levels and ISO

Secondary issue - the support link via the Apple app store is broken and goes to a Brazilian web store (kabum.br)

Kabam Boo

Hi folks, we're sorry about the confusion here. Our discussions have concluded that we will be sending a Shang-Chi, making up the missing Signature Levels, to all players who have earned the 3- and 4-Star Shang-Chi from the Milestone rewards in this arena. We hope this clears things up for you all. Cheerio!

MoistVL

@Kabam Boo
Any word on whether this will be rectified for all featured arenas going forward? The same issue is happening in the Stealth Suit Spiderman arena, and presumably will continue to happen until it has been resolved properly.

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Xanderayne

Any word on when the 3/4 star Shang-Chi will be sent? Will there also be a correction for the Stealth Suit Spiderman Arena?

Right now I feel Shang-Cheated.

Grimv717

When is this compensation being rolled out?

Hi folks, we're sorry about the confusion here. Our discussions have concluded that we will be sending a Shang-Chi, making up the missing Signature Levels, to all players who have earned the 3- and 4-Star Shang-Chi from the Milestone rewards in this arena. We hope this clears things up for you all. Cheerio!

unknown

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