Earlier today, there was an issue where Summoners that logged on shortly after the Login Calendar switched over for the day didn't receive the Cosmic Ghost Rider login crystal. We've fixed the issue for players receiving the crystal now but will have to collect data and send out the crystal to all players that didn't receive it next week. We apologize for this inconvenience and look forward to making it right for you all.

Support access

StellarStellar Posts: 715 ★★★
edited May 29 in General Discussion
It is the second time i have to send a ticket to report a bug since Kabam changed its support website and each time i am ask to identify in order to send a ticket (logic for now)

The problem is that my Kabam account, the one i use to play mcoc, cannot connect or is not recognized !
The website tell me that i have to enable cookies on my iPhone but that would lower the standard security of Safari and i will not lower my security to help Kabam track bugs...

Why can’t we use out kabam account or simply can’t we just be allowed to connect without enabling cookies ? That works with any other websites on internet after all !

Comments

  • StellarStellar Posts: 715 ★★★
    I even sent an email to [email protected] as it was the mail address i had from previous contact but i received an answer stating request could only be received from their knowledge base from which i can’t connect 🤪
  • winterthurwinterthur Posts: 6,021 ★★★★★
    edited May 29
    Can you try this?

    winterthur said:

    Try using the Submit a request without sign-in.


  • StellarStellar Posts: 715 ★★★
    winterthur said:

    Can you try this?



    winterthur said:

    Try using the Submit a request without sign-in.


    Yes i will. Thx
  • StellarStellar Posts: 715 ★★★
    winterthur said:

    Can you try this?



    winterthur said:

    Try using the Submit a request without sign-in.


    That worked !

    Nice tips man even if it’s strange to go through an article before submitting instead of having directly the link to submit a request

    Thx 😊
  • Kabam LotoKabam Loto Posts: 1,979

    Hello @Stellar. Thank you for letting us know you are experiencing issues with contacting the support team. To have further assistance on any account-related problems and for privacy matters, please file a request here. I'll be closing your thread for now.
This discussion has been closed.