Arena bug - characters on cool down without using them for fight

Kelloggsnz

I loaded up my 3 champs for the first round of arena grind. Then got called away for a while, before having any fights. Over an hour later, got back to the arena. Before this latest update, my champs would have been still sitting in their slots, waiting for fight round 1. But now they show as being on cool down, despite not having fought with them. This is a bug.
Device: latest iPad Pro
Game: latest version
iOS: latest version
Connection: wifi

SummonerNR

Are you sure you went back into the SAME Arena ? Ie, 6* Feature vs 6* Basic ?

They should still be there in the Team Matchup slots for the arena you initially picked them in.

(Yes, they begin their cooldown right away, as they always used to do before. That shouldn’t have changed. Even if they are still in-progress of a Match when you left the game before match was done. You can tell they are in cooldown by looking at them in a different Arena, even while still finishing up with them in their original arena)

GoDlyZor

SummonerNR said:

Are you sure you went back into the SAME Arena ? Ie, 6* Feature vs 6* Basic ?

They should still be there in the Team Matchup slots for the arena you initially picked them in.

(Yes, they begin their cooldown right away, as they always used to do before. That shouldn’t have changed. Even if they are still in-progress of a Match when you left the game before match was done. You can tell they are in cooldown by looking at them in a different Arena, even while still finishing up with them in their original arena)

would they not have a different symbol? This is the cooldown symbol, there's another symbol for them being in another arena and this isn't it. Could be a bug or filters set to availability with this team being only one ran?

SummonerNR

Just checked this myself, and is still working same as it had previously.

There isn’t a separate symbol for being in another arena. It is either Cooldown or Ask-For-Help.
Going between between AQ/AW/Quests is a different symbol for being “in-use”, but not in arena as you can use them in arena even when in Alliance or regular quests.

Loaded a team (sitting at 3-option opponent matchup selection screen).
Went back to Main Menu, Fight Arena, and back to same arena, and they are still there, waiting opponent matchup selection.
Main Menu, Fight Arena, go into different arena, and they show in roster list as needing help. Pressed Ask-For-Help, now they get RED Timer Icon (sort by Availability and they are back at top just like OP's pic)p, with that Red Icon).
Main Menu, Arena, back to original Arena, and they are still there awaiting opponent matchup selection.

With new arenas, and if OP had not done ANY so far, could have easily confused which one he started initially (they would both be at “0 Streak”, and are both shown as a 4/5/6 arena).
Their Panels might change position as well after partially starting one, so further confusion as to which arena was partially started.

Kelloggsnz

SummonerNR said:

Just checked this myself, and is still working same as it had previously.

There isn’t a separate symbol for being in another arena. It is either Cooldown or Ask-For-Help.
Going between between AQ/AW/Quests is a different symbol for being “in-use”, but not in arena as you can use them in arena even when in Alliance or regular quests.

Loaded a team (sitting at 3-option opponent matchup selection screen).
Went back to Main Menu, Fight Arena, and back to same arena, and they are still there, waiting opponent matchup selection.
Main Menu, Fight Arena, go into different arena, and they show in roster list as needing help. Pressed Ask-For-Help, now they get RED Timer Icon (sort by Availability and they are back at top just like OP's pic)p, with that Red Icon).
Main Menu, Arena, back to original Arena, and they are still there awaiting opponent matchup selection.

With new arenas, and if OP had not done ANY so far, could have easily confused which one he started initially (they would both be at “0 Streak”, and are both shown as a 4/5/6 arena).
Their Panels might change position as well after partially starting one, so further confusion as to which arena was partially started.

SummonerNR said:

Just checked this myself, and is still working same as it had previously.

There isn’t a separate symbol for being in another arena. It is either Cooldown or Ask-For-Help.
Going between between AQ/AW/Quests is a different symbol for being “in-use”, but not in arena as you can use them in arena even when in Alliance or regular quests.

Loaded a team (sitting at 3-option opponent matchup selection screen).
Went back to Main Menu, Fight Arena, and back to same arena, and they are still there, waiting opponent matchup selection.
Main Menu, Fight Arena, go into different arena, and they show in roster list as needing help. Pressed Ask-For-Help, now they get RED Timer Icon (sort by Availability and they are back at top just like OP's pic)p, with that Red Icon).
Main Menu, Arena, back to original Arena, and they are still there awaiting opponent matchup selection.

With new arenas, and if OP had not done ANY so far, could have easily confused which one he started initially (they would both be at “0 Streak”, and are both shown as a 4/5/6 arena).
Their Panels might change position as well after partially starting one, so further confusion as to which arena was partially started.

Yep, you’re right, this was user error from someone who hadn’t had their coffee yet! I mixed up the crystal arenas which, to be fair, look quite similar and have similar names.