Rewards not showing and Kabam doesn’t give af
To start I have 3 accts. The oldest of which was started in 2018. I’ve spent a few thousand dollars overs the years between all 3 accts. Today I noticed randomly on each acct that when I finished the Langurian Castle event the path reward didn’t show up. I sent a support ticket and was asked to verify my accts by answering 5 different questions regarding each acct. The only one I couldn’t pinpoint was the first 2 purchases made on each acct. Apple doesn’t distinguish a purchase made from one Kabam acct or another. I explained this multiple times to support. There have been many times i’ve bought , for example Starlord’s wallet for multiple accts. There is no way to tell which accts purchased this through Apple. Because I couldn’t tell exactly what dates I made the first 2 purchases on all 3 accts, even the one started in 2018, support refuse to help me. Although I answered all other questions and even gave email addresses associated with each acct they absolutely WILL NOT help me because I cannot answer this one ridiculous question. Does anyone else remember the very first TWO purchases you ever made? Because of this I will no longer spend a dime on this game. If this is how they treat their customers then the game will spiral downward and eventually falter out. I understand security but come on! 4 out of 5 questions answered on 3 accts and no help whatsoever due to an inability to answer a question that cannot be answered. I even asked if there was any other way to verify besides this one question and received only the same question reposted in response. Sad. Very sad.
