4 hour crystals. Do you actually get what it shows?

Opened a bunch of TB 4 hour crystals. Took a pic at 130 but opened more. Says I should have got 91 small energy refills. I didn’t get that. Maybe about 30. Sent in a ticket. They confirmed I got 91. But that’s impossible. Yes I restarted game to check.

Comments

winterthur

I opened the Uncollected arena crystals.
There is a visual glitch on energy refill.

I assume it is the same for your case though I agree Support should not state you received item when you did not.

I opened 2m and received this.

Lestat2499

If this is. Visual glitch how can we trust any crystals we open. I didn’t get these small refills and I can’t even say if I got the correct health pots as I wasn’t watching those. Can we trust anything that we open more than a crystal at a time?

winterthur

Do remove the post with screenshot on your conversation with Support as it is against ToS.

One way is to take a screenshot of your inventory and overflow stash (do note the consumables may have shorter expiry duration) before you pop those crystals (in bulk).

Lestat2499

Ok. Removed. But they confirmed I got the 91 and I did not.

Lestat2499

How can I even try to support my thoughts here if I cannot show what they sent me?

winterthur

How can I even try to support my thoughts here if I cannot show what they sent me?

You can try another ticket and hope to get an improved clarification.

unknown

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Crcrcrc

Add up those rewards. Does it equal 130?

winterthur

How can I even try to support my thoughts here if I cannot show what they sent me?

Forum rules number 14 prohibits showing private correspondence between you and Support.

I think you can just explain it. Sometimes Support can give incorrect replies, so a follow-up via the same or new ticket can be a solution.

Kill_Grey

Yeah, I had such a case during my abyss run. Was so pumped to get like 100+ potions from the free crystals, but it ended up being about 20 in reality...

They really need to fix that glitch, cuz it trips up a lot of people.

Negative_100

Add up those rewards. Does it equal 130?

Yeah that's way more than 130 items

Putang76

Been like that for awhile

The_Sentry06

Annoying glitch that should be fixed. Also support is incredibly inconsistent, best thing to do is keeping sending tickets till you get a satisfactory response.

Support could save themselves a ton of work if they checked the tickets properly for once.

unknown

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