Arena Issue July 19.

Damageu

Anyone has this issue?? Arena will not let me fight.

Comments

Damageu

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
help please.

The_Sentry06

Ooooh that's a new one.

Kabam Boo

Hi @Damageu , we are sorry that you have run into this issue. Did it resolve itself when you restart the game, or if you leave the Arena and come back?

Jaded

It means the champions have been used by the system and you need support to help you unlock them. It’s random and unfortunately but reach out to support.

Damageu

Hi @Damageu , we are sorry that you have run into this issue. Did it resolve itself when you restart the game, or if you leave the Arena and come back?

@Kabam Miike @Kabam Boo I tried everything, re-enter the arena a few times, ran some 6* basic arena, restart the game, and I even turned off my device for 3 minutes then power it back on, same error message.

BigManOnCampus

I had this happen before, support reset it on there end.

Hoitado

If you requested an action to be undone (undo awakening, undo rank up gem etc.) then when they start to do it, you won’t find that champion in your roster. So if you put the champion in Arena, then requested something to be undone on the Champion then that exact error will pop up because they are gone

Happened to me.

Or it’s just a glitch lol

DeadPooop

Only way to fix is losing the streak... It happens whe a champ should be locked on cooldown but by some server mistake it allows u to use it again after a disconnect or so...
Lose the streak by forfeiting the match

Damageu

@Kabam Miike @Kabam Boo @Kabam Zibiit @Kabam Vydious
I tried to contact support for help unfortunately I haven't touch my email for years.
Is there a way you can help? or Can "game team" at least has a mechanism to release/unlock the champs as they refresh from cooldown?

The_Sentry06

@Kabam Miike @Kabam Boo @Kabam Zibiit @Kabam Vydious
I tried to contact support for help unfortunately I haven't touch my email for years.
Is there a way you can help? or Can "game team" at least has a mechanism to release/unlock the champs as they refresh from cooldown?

The forum moderators here can't help you out. You have to contact support and go back and forth with them.

https://help.kabamsupport.com/hc/en-us/requests/new

CoatHang3r

If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

Damageu

If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

@CoatHang3r thank you

Damageu

If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

I had to do it twice. Apparently, I had 2 teams locked in the same Feature arena at same time.

CoatHang3r

If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.
I had to do it twice. Apparently, I had 2 teams locked in the same Feature arena at same time.

That is new, only heard of one being locked in.

Also they changed the door from right to left somewhat recently, likely with the arena changes.

Glad it worked for you.