Negative Units

Trenzalore

I recently bought a Star-Lord’s loot bag for the extra crystals. The crystals were the wrong ones and when I asked when the right ones would be sent out I got no reply. So I asked for a defend from itunes. They refunded me for the purchase. I expected to have my account deducted the 275 units this bundle would supply. Instead my account went from having over 1000 units to now being negative 499! How is this fair business practice. Can someone explain why I have been deducted so many units?

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Trenzalore

So for a $10 refund they deduct $50 worth of units? That’s outrageous!

Eb0ny-O-M4w

These aren't allowed to be discussed here

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Trenzalore

So if they don’t give you what you pay for and you ask for a refund they lock your units until you give them the your money anyway. That seems really fair.

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danielmath

whenever kabam has the wrong crystal, it's a GOOD thing, because you'll always just get compensated so you always just get double the crystals

Kabam Ahab

Hi Trenzalore! If you have questions about your account, please reach out to the Support Team for assistance. Thanks!