Uncollected EQ Boss Bug

Made it all the way to the Kraven boss on my second to last run on Uncollected. Kraven shows no Hero Rating and is unkillable. (See attached screenshots.) I restarted the game and it did not fix the issue. I just exited and went back into the quest, and Kraven has a HR now, but that’s still 63 energy down the drain and I really don’t want it to happen again.

Comments

leftykiller8

Penfifteen

Had the same issue.
backed out and tried another champ.
First champ was still alive in roster.
Notice champ hero rating is 0.
Backed out a third time and the hero rating came back and he is down.

I recall I had a similar incident many months ago.

leftykiller8

Thanks Penfifteen. I'll try that if it comes up again.

Kabam Zibiit

Hey there, sorry to hear about this. I would first try to go through our troubleshooting steps for iOS or Android, depending on what type of device you have. If that doesn’t solve the problem, I would get in contact with our Support Team. They can be reached from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled “Support”.