I accidentally spent a thousand units 2 or 3 days

Kingcol_1978

I accidentally spent 1000 units 2 or 3 days ago go i don't know if my ticket went through to kabam about a reimbursement how long does it take?

Comments

Gildarts99

Spent.so how and why are u expecting a reimbursement?like how did it even happen?

Squirrelguy

I mean, it depends on what you did with it, but if you sent something to Kabam support, they usually don't take too long getting back to you (or they haven't for me). It really depends on the issue and how busy they are.

Also, how did you accidentally spend that many units?

IronGladiator22

If you spent it on crystals or any other items. Don’t use them. Kabam will close this thread soon

Hoitado

Cap

Typhoon

I accidentally spent 1000 units 2 or 3 days ago go i don't know if my ticket went through to kabam about a reimbursement how long does it take?

I accidentally had two kids. How can I get reimbursement?

unknown

This content has been removed.

Magrailothos

I've done that before, actually.

A couple of years ago, I (presumably) pocket-dial-purchased a pop-up ad for a rank-up Gem costing a couple of thousand units. Totally unintentionally and unaware.

Luckily, I noticed it in my inventory, wondered where it came from; found a thread on 'would you buy this offer' on the forums and put two and two together.

I went back through old screenshots and sent in a ticket. Kabam team got it sorted in a couple of days, as I recall.

If it involved crystals/units and they've been opened/spent, then it won't be refunded. So be sure not to do that; and if you haven't seen anything in a few days, check your email and chase it up. (Politely...)

Sundance_2099

accidentally

DNA3000

Spent.so how and why are u expecting a reimbursement?like how did it even happen?

it happens. Sometimes people accidentally buy a pop up offer without mentally processing what's happening. Sometimes they accidentally buy the wrong thing (GM vs Cav offer, say). I actually made this mistake once before when contributing loyalty to my alliance treasury (back when that was still a thing). Instead of contributing a couple thousand loyalty, I accidentally bought a couple thousand units of loyalty. In that case, customer support was able to determine the nature of the transaction and reverse the error.

As long as you don't use what you bought with units, you can make the case that the transaction was an error and support seems to generally be able to reverse those. But if you use any of the materials you get from the transaction in any way, they tend to assume you meant to do that and now have buyers remorse, and they tend to not reverse those.

Lpoo

I spent 1500 on the spidey99 crystals, but got no 6*s. Therefore, accident 🤷‍♂️

Graves_3

Spent.so how and why are u expecting a reimbursement?like how did it even happen?
it happens. Sometimes people accidentally buy a pop up offer without mentally processing what's happening. Sometimes they accidentally buy the wrong thing (GM vs Cav offer, say). I actually made this mistake once before when contributing loyalty to my alliance treasury (back when that was still a thing). Instead of contributing a couple thousand loyalty, I accidentally bought a couple thousand units of loyalty. In that case, customer support was able to determine the nature of the transaction and reverse the error.

As long as you don't use what you bought with units, you can make the case that the transaction was an error and support seems to generally be able to reverse those. But if you use any of the materials you get from the transaction in any way, they tend to assume you meant to do that and now have buyers remorse, and they tend to not reverse those.

I did that too with 5000 units worth of gold 🤦‍♂️

Kabam Porthos

Hey @Kingcol_1978, we don't have access to in-game accounts here in the Forums so unfortunately, we're unable to assist with issues like this or check the status of Support tickets.

Our Support Team's response time depends on several factors, including how busy they are and how complex your issue is.

I recommend being patient in the meantime. Rest assured, they'll get back to you as quickly as possible.