Game issues

Hello Kabam
I hope this finds a way to get to you but the game has been lagging wayyy wayy more than it used to...just now i was opening some crystals and the 900 unit offer came up between crystals and the game lagged...next thing i know am down 900 units and the offer was purchased. You have no idea how pissed i am rn...i didn't even purchase it...900 freaking units down the bin mahn...i was saving up for the gifting event and now i can't do squat..i even passed up some offers on cyber weekend so that ill have enough for the gifting event...please if its possible reverse this transaction and give me back my 900 units😭the game lagging was no way my fault and its so unfair that i have to pay such a heavy price for it.

Thank you and I hope i can get my units back

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,059 ★★★★★
    Contact support.
  • MrSakuragiMrSakuragi Member Posts: 5,297 ★★★★★
    Contact support and do not open anything from the offer. They will not refund if you no longer have the items.
  • As suggested, it is recommended that you contact support as the forums cannot assist with any account-related issues.

    To reach support in-game, please tap the gear icon in the top left corner and then tap on the button that says "Support". From here, please tap "Need more help? Contact us" to submit a support ticket.

    Alternatively, you can open a ticket via the web browser with this link.

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