**KNOWN AW ISSUE**
Please be aware, there is a known issue with Saga badging when observing the AW map.
The team have found the source of the issue and will be updating with our next build.
We apologize for the inconvenience.
**KNOWN BG ISSUE**
We are aware of an issue with the seeding for the beginning of the BG season.
We are adding rewards to higher progression brackets to offset the additional grind.
More information here.
**Arcade is being extra tricky with his Murder Box...**
It appears Arcade has been non-cooperative in his approach to this month's side quest and presented his clues in a nonsensical order. Lucky you, Summoners, we have our best and brightest on the case and those clues should now be a lot more straightforward. While messing around in Arcade's files we came across a phrase, highlighted and bolded, with sparkles and pointy arrows: "the abode for the dead" ... Maybe that will help you along the way!
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[MERGED] Missing: Anthropomorphic crystal

13567

Comments

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    CatsGodotCatsGodot Posts: 8

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still happening on my main account. I play on two different devices (iPhone 7 Plus and iPad Pro), both of which have this issue on my main account. My second account is still good.

    I quit and relaunched on both devices.
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    I've restarted, but the issue is not resolved on my end. The crystal & shards still aren't appearing
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    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still can’t see them on my acc, would uninstalling and reinstalling do anything?

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    CLCTechCLCTech Posts: 7

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?



    Atill

    Still not working for me at 5pm est. forces closed game and reopened.
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    totheendoftotheendof Posts: 50

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Shut down game, shut down ipad, restarted. Issue still occurring. Can’t see these crystals.

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    CLCTechCLCTech Posts: 7
    To help clear it up, issue is still happening on iPhone 13 Pro Max, IOS 15.1, most updated MCOC. Don’t know if it’s just IOS or Android or both.
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    Sparkplugs24Sparkplugs24 Posts: 11

    Yeah, Kabam is not even trying to correct this issue, i have like 8500 of the shards and my son has 4000 and we can’t even open the crystal. Mine since the update, no visual of the crystal, no visual of the shards in both quests, what a rip. what’s the point of the quest? fix it..

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Shut down game, shut down ipad, restarted. Issue still occurring. Can’t see these crystals.

    I still don’t have the crystal yet have like 16000 shards now
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    Blackfriar63Blackfriar63 Posts: 91
    edited January 2022
    Samsung Galaxy S21+. Issue is not resolved after uninstall/reinstall. Also, I have 2 alt accounts (conqueror) that do not have this issue, it's just on my primary (Uncollected) account. All accessed on same device.
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    RekamRekam Posts: 16
    Still Don't work
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    winterthurwinterthur Posts: 7,951 ★★★★★
    Tried on both iOS and Android. Not working yet.
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    xEnderxxEnderx Posts: 1
    edited January 2022
    I'm still missing the crystal. I am on a note 20 5g
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    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still having the same issue, the crystal is not popping up in the with the other special crystals
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    Deadtac0Deadtac0 Posts: 5

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    I still haven't got the crystal
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    Raider17Raider17 Posts: 29
    Same here, I'm Uncollected and I atill don't see it.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.
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    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    My alt Six6xiS still does not have the Anthropomorphic crystals.
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    CLCTechCLCTech Posts: 7

    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.

    Thanks, it seems we’re all Uncollected so far that are having the issue.
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    CangaceiroCangaceiro Posts: 429
    edited January 2022





    @Kabam Zibiit nothing changed for me
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    TygersnakeTygersnake Posts: 8
    The crystal pictures are still missing under the rewards and the ability to claim the crystals under the Crystals Special tab is still not there.

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    8_Bear8_Bear Posts: 1
    Has this been solved? I’m still having the issue, it’s pretty frustrating. UC player on 12 mini and iPad (same account). Crystal is missing from both
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    GCue747GCue747 Posts: 2
    I just checked. Reset the game and turn off phone…. Still missing
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    Bambam51Bambam51 Posts: 36



    Still not resolved @Kabam Zibiit
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    Logan193Logan193 Posts: 2
    edited January 2022
    Anyone else missing the shard crystals in the crystal tan for this month now? I completed several solo events and went to see how many crystals I could open and there is only last month’s crystals and the normal Solo crystals there.
    Post edited by Kabam Valiant on
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    TBrmeTBrme Posts: 1
    edited January 2022


    Still have the same problem. Samsung phone and in South Africa
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    IcyCoolDudeDoodleIcyCoolDudeDoodle Posts: 587 ★★
    I think we should be a little patient. Let's wait and see in few more hours if it's fixed, now that Kabam is aware of the issue...
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    Sparkplugs24Sparkplugs24 Posts: 11
    I’ll give it til tomor hopefully we got some kind of comp for this issue I’m getting impatient
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    BamaBama Posts: 10
    Redownloaded game and still having same issue
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    BamaBama Posts: 10

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    BamaBama Posts: 10

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    StainsStains Posts: 26
    CLCTech said:

    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.

    Thanks, it seems we’re all Uncollected so far that are having the issue.
    Not at all. There are a bunch of Cav and TB that are too.
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