Username error

Hi. I came back to the game today after 4 years and logged into my old account via google play. When I arrived my username was gone and I was asked to write a new username.

Comments

Demonzfyre

Yes, that's what happens when you leave for 4 years. Your account is abandoned.

Naraku8

how to return again how?

Demonzfyre

Type in a new player name.

Naraku8

Always an error every time I create a new username

Naraku8

please help solve this username error how to do it

SummonerNR

Someone else recently showed similar Error screen when changing Username (but that other example was in English).

Sounded before like just during a general CHANGING Username (like with User Name Change Token ?), but might be a bug with the FORCED SELECTING of a new Username after the long absence causes their old name to be recycled and cleared out.
(**which is intended, so unused names can be used by other people after original people have apparently quit the game)

Which means these people probably can’t continue playing at all (until this bug is fixed, and actually let’s them enter a new name).

You can see this article, and contact Support from there to get you name changed…
https://help.kabamsupport.com/hc/en-us/articles/360052383352-I-Want-to-Change-My-Forum-Account-Name

SummonerNR

(edit, above is related to FORUM name, but you can browse from there to the one for changing GAME name)

Kabam Zibiit

Hey there, sorry to hear about this. Based on what you've shared, our Support Team would likely be the best equipped to look into this for you. You can reach them by submitting a request here.