Dear
@Kabam Zibiit @Kabam Porthos First I would like to apologise for using this avenue to contact you, but despite requests for updates via the usual channels, it appears that I am being ignored. I am writing to complain about the service I have received regarding a support request I submitted on Wednesday 2nd March at approximately 20:00 Greenwich Mean Time. In the request, ticket #231127, titled “Misspent Epic MTM bucks in the MTN store”, I explained that I had accidentally misspent my Epic MTN bucks on Epic Bundles 3 and 4 and asked if I could have a refund. In your response to my request on Wednesday 2nd March 23:04 GMT you informed me that I could have a refund, provided it had not been more than three days since purchase, I hadn’t spent the purchased items and I answered some security questions.
I met the first two requirements and supplied the requested details on Thursday 3rd March 01:55. In your response, dated Thursday 3rd March 02:24, you informed me that some of my supplied answers were incorrect, despite these very same details being previously accepted for ticket # 125635. A detail I informed you of in my response dated Friday 4th March 07:16 and also requested an update. Since Thursday 3rd March 05:51 I have not received a single piece of communique in response to my email, nor have my Epic bucks been refunded or the purchased items removed from my account.
Because of this oversight I have not been able to play Marvel Contest of Champions as I’m afraid of accidentally using the resources I accidentally purchased. I also can’t use the hard-earned resources I earned outside of the MTN event to level or rank up my heroes which means these resources are going to waste. I can’t purchase new champs using crystal shards as some of the shards were purchased in Bundles 3 and 4.
Thus please can you refund the Epic MTN bucks I spent on Bundles 3 and 4 on Wednesday 3rd March between 19:30 and 19:58 GMT and remove the associated purchased resources from my account as the MTN event ends in less than two days.
Kind regards,
Ramexes
