Support ticket wait times

TeemoFlipTeemoFlip Member Posts: 1
edited April 2022 in General Discussion
Kabam, you really need to up your game with customer support. 2+ weeks now waiting for a reply from an “account specialist” just a joke

Comments

  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    Hi @TeemoFlip
    The team works as quickly as possible to look into reported issues and respond with a solution or next steps. Some issues may take more time to investigate than others, but the team will work to resolve it as soon as possible.
    Additionally, keep in mind that creating new tickets won't help the team to resolve the issue any faster. If you have new information related to the original report, replying to the original email is that fastest way to make sure the team has the new info at hand for their investigation.
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