Poor Support Service

Hanford7Hanford7 Member Posts: 7 ★
edited May 2022 in Suggestions and Requests
Dear Kabam,

I submitted a ticked on Saturday and as of almost 2pm on Monday, I am yet to receive a reply to my issue. I know it was the weekend, but surely being a 24/7 game, you have staff working over the weekend.

Can you please tell the support team to reply to my issue today. My in game name is hanford7

Thanks I’m advance
Post edited by Kabam Porthos on

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,321 ★★★★★
    Hanford7 said:

    Dear Kabam,

    I submitted a ticked on Saturday and as of almost 2pm on Monday, I am yet to receive a reply to my issue. I know it was the weekend, but surely being a 24/7 game, you have staff working over the weekend.

    Can you please tell the support team to reply to my issue today. My in game name is hanford7

    Thanks I’m advance

    It usually takes about 3 days to resolve a ticket.
  • Hanford7Hanford7 Member Posts: 7 ★
    Possibly, but I’ve never had them respond later than 24 hours, even on a weekend,

    They should at least acknowledge the ticket and say they are aware and looking in to it.
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    Keep in mind 2pm Monday (your time) was not quite 9am in New York yet.
    Which isn’t even kabam's time because they are another 3 hours behind on the west coast (US/Canada Pacific time). So not even 6:00 in the morning where their offices are.

    Some forum moderators may be in different time zones or responding on forum from home, but the business end of things (support tickets) are probably “office based”.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Hanford7, our Support Team's response time depends on several factors, including how busy they are and how complex your issue is.

    I recommend being patient in the meantime. Rest assured, they'll get back to you as quickly as possible.
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